Airport Ramp Ops Lead - Catering & On-Time

Gategroup; Seattle (WA); On-site; USD 80,000 - 92,000; Full time

Job summary

Gategroup in Seattle is seeking an Airport Tower Representative to coordinate daily catering operations on the airport ramp. This entry-level supervisory role serves as the central communication point between catering drivers, airline customers, and airport stakeholders to ensure safe, timely aircraft servicing.

The position requires real-time decision‑making and the ability to manage multiple priorities in a fast-paced environment, with opportunities for growth within aviation operations.

Qualifications

• Minimum 3 years of experience in a customer service capacity.
• 1 year of experience directing the work of others.
• Previous experience in airport operations, logistics, transportation, customer service, airline operations, or catering operations preferred.

Responsibilities

• Coordinate catering drivers and ramp personnel servicing arriving and departing aircraft to ensure on-time performance and operational readiness.
• Provide day-to-day operational oversight and support to frontline catering drivers and ramp employees.
• Monitor flight schedules, aircraft movements, gate changes, delays, and other operational impacts, adjusting resources and priorities as needed.
• Maintain continuous awareness of airport, airline, and catering operations to support service continuity and operational efficiency.
• Serve as the primary operational point of contact for airfield-based employees and airline stakeholders.
• Communicate real-time operational updates, service changes, and critical information to drivers, Flight Attendants, airline customers, Tower/ACC personnel, operational departments, and leadership.
• Partner with Flight Attendants and airline representatives to resolve catering-related issues and ensure all required products, equipment, and services are properly onboard.
• Make timely operational decisions to address service disruptions, operational challenges, and customer concerns.
• Escalate critical issues and coordinate cross-functional response efforts to minimize customer and operational impact.
• Ensure all airfield, ramp, and catering activities are conducted safely and in compliance with company policies, customer requirements, and regulatory standards.
• Maintain compliance with food safety procedures, including delayed flights, gate returns, product hold-time requirements, food safety escalations, and related investigations.
• Monitor service performance, staffing utilization, and key operational metrics to achieve customer and company objectives.
• Prepare and maintain operational reports, service records, and performance documentation
• Identify opportunities for process improvement and implement best practices that enhance safety, service quality, efficiency, and operational performance.
• Build and maintain positive working relationships with airline customers, airport partners, and internal stakeholders.
• Support the achievement of safety, quality, customer service, and operational excellence goals.

Skills

Airfield operations

Catering coordination

Dispatch oversight

Resource allocation

On-time delivery

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Job description

Gategroup in Seattle is seeking an Airport Tower Representative to coordinate daily catering operations on the airport ramp. This entry-level supervisory role serves as the central communication point between catering drivers, airline customers, and airport stakeholders to ensure safe, timely aircraft servicing.

The position requires real-time decision‑making and the ability to manage multiple priorities in a fast-paced environment, with opportunities for growth within aviation operations.