Airport Ramp Ops Lead (Catering & Tower)

2139 Gate Gourmet, Inc; New York (NY); On-site; USD 66,000 - 70,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Company sponsored life insurance

Medical, dental, vision plans

Disability insurance

Employee Assistance Program

Commuter benefits

Employee Discounts

Free hot meals for unit operations

Job summary

Gate Gourmet in New York is seeking an Airport Tower Representative to coordinate daily catering operations on the airport ramp. You will act as the central contact among catering drivers, ramp teams, airline customers, and airport stakeholders to ensure safe, efficient service.

This entry-level supervisory role emphasizes real-time decision-making, multi-tasking in a fast-paced setting, and strong focus on on-time performance and safety. Shift rotations are required.

Qualifications

• HS diploma or equivalent required; college preferred.
• Minimum 3 years in a customer service role.
• Experience in airport operations or catering operations preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Coordinate catering drivers and ramp personnel to ensure on-time service.
• Provide day-to-day operational oversight and support.
• Monitor flight schedules and adjust resources as needed.
• Maintain awareness of airport, airline, and catering operations.
• Communicate real-time updates to all stakeholders.
• Escalate issues and coordinate cross-functional responses.
• Ensure safety and regulatory compliance in all activities.
• Prepare operational reports and performance documentation.

Skills

Operations & Logistics

Airfield operations coordination

Dispatch & routing

Resource allocation

On-time performance

Safety & Compliance

Communication & Customer Service

Leadership & Decision Making

Administrative & Technical Skills

Data analysis

Education

High School Diploma

College preferred

Tools

Microsoft Office

Operational systems

Job description

Gate Gourmet in New York is seeking an Airport Tower Representative to coordinate daily catering operations on the airport ramp. You will act as the central contact among catering drivers, ramp teams, airline customers, and airport stakeholders to ensure safe, efficient service.

This entry-level supervisory role emphasizes real-time decision-making, multi-tasking in a fast-paced setting, and strong focus on on-time performance and safety. Shift rotations are required.