Airport Passenger Support Agent — Calm, Helpful & Flexible

Automatic Data Processing, Inc.; Orlando (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Southeast Airport Services (SAS) is seeking dedicated APM Agents to provide exceptional passenger service in the airport terminal and concourses when the Automated People Mover is unavailable. You will ensure passenger safety, comfort, and efficient movement during shifts, with flexible scheduling and a focus on professional, courteous interactions.

Responsibilities include greeting passengers, giving directions via microphone, and helping travelers with varied needs while adhering to security

Qualifications

• Must be 18 years or older.
• Valid Social Security card.
• Valid U.S. Passport or Birth Certificate.
• Non-U.S. citizens must have authorization to work in the U.S.
• Ability to pass background checks and obtain security badge clearance.
• Ability to pass pre-employment drug screening if required by contract.
• Strong communication and customer-service skills.

Responsibilities

• Greet and assist passengers between terminals and concourses.
• Provide directions and information using a microphone amplifier.
• Guide passengers along indoor and outdoor routes.
• Assist elderly passengers, families, and individuals with special needs.
• Ensure passenger safety and orderly crowd movement.
• Monitor passenger flow and report concerns to operations or supervisors.
• Maintain a professional and courteous presence.
• Comply with airport security, safety, and access-control procedures.
• Perform additional duties to support airport operations.

Skills

Clear communication

Customer service

Multitasking

English fluency

Crowd management

Security awareness

Job description

Southeast Airport Services (SAS) is seeking dedicated APM Agents to provide exceptional passenger service in the airport terminal and concourses when the Automated People Mover is unavailable. You will ensure passenger safety, comfort, and efficient movement during shifts, with flexible scheduling and a focus on professional, courteous interactions.

Responsibilities include greeting passengers, giving directions via microphone, and helping travelers with varied needs while adhering to security