Passenger Assistance Agent

Coastal Elite Pro; Reno (NV); On-site; USD 21,000 - 28,000; Full time

Job summary

Coastal Elite Pro is seeking Airline Passenger Assist personnel to support travelers in a busy Reno airport environment. You will greet passengers, assess needs, provide wheelchair and escort services, and guide them to gates, baggage claim, and transportation areas.

Role requires safe handling of mobility assistance, swift coordination with airline/staff, and strict adherence to safety and security procedures. Documentation and report submissions are part of daily duties.

Qualifications

• Strong customer service and passenger-focused communication.
• Ability to assist passengers with mobility needs safely and respectfully.
• Comfort working in a fast-paced, high-traffic airport setting.
• Ability to follow safety/security procedures and complete required documentation.
• Basic operational use of radios or mobile devices to receive and track assignments.
• Team-oriented mindset and effective coordination with multiple stakeholders.

Responsibilities

• Greet passengers and determine appropriate assistance needs.
• Provide wheelchair and escort assistance.
• Support wayfinding to gates, baggage claim, and transportation areas.
• Coordinate with airline and airport staff to help ensure safe, timely travel.
• Receive assignments using radios or mobile devices.
• Document completed services and follow reporting procedures.
• Adhere to strict safety and security procedures at all times.

Skills

Customer service

Mobility assistance

Operational pace

Safety procedures

Radio/Device usage

Team coordination

Job description

Airline Passenger Assist provides assistance to travelers in a busy airport environment by supporting safe and efficient passenger movement.

Key Duties

• Greet passengers and determine appropriate assistance needs.
• Provide wheelchair and escort assistance.
• Support wayfinding to gates, baggage claim, and transportation areas.
• Coordinate with airline and airport staff to help ensure safe, timely travel.
• Receive assignments using radios or mobile devices.
• Document completed services and follow reporting procedures.
• Adhere to strict safety and security procedures at all times.

Qualifications & Skills

• Strong customer service and passenger-focused communication.
• Ability to assist passengers with mobility needs safely and respectfully.
• Comfort working in a fast-paced, high-traffic airport setting.
• Ability to follow safety/security procedures and complete required documentation.
• Basic operational use of radios or mobile devices to receive and track assignments.
• Team-oriented mindset and effective coordination with multiple stakeholders.