Airport Passenger Experience Agent

Worldwide Flight Services (WFS); Seattle (WA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

DailyPay access

Awardco rewards

Medical options

Travel discounts

Wellness program

401k program

Internal mobility

Job summary

Worldwide Flight Services is seeking a Part-Time Passenger Service Agent to support airport operations and passenger activities. You will assist with reservations, tickets, baggage handling, and information services to ensure smooth boarding and customer satisfaction.

Responsibilities include checking tickets, assisting at gates, processing baggage claims, and aiding airfreight documentation. A high school diploma and 1 year of customer service are required; ability to lift up to 50 lbs and work

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of experience in customer service or related field.
• Ability to work varied shifts, including weekends, holidays, and nights.
• Strong verbal and written communication skills.
• Ability to lift and handle baggage weighing up to 50 lbs.
• Basic computer proficiency and data entry.

Responsibilities

• Make reservations, issue tickets and itineraries, and compute fares for passengers.
• Handle baggage check-in, collect excess baggage charges, and provide general travel information.
• Assist passengers at boarding gates, including checking ticket validity and boarding procedures.
• Manage reservations, standby travelers, and luggage arrangements.
• Ensure flight close-out times and complete flight documentation accurately.
• Process post-departure procedures and finalize reports.
• Conduct lost and found activities and return items.

Skills

Reservations & tickets

Baggage handling

Customer service

Verbal & written communication

English proficiency

Education

High school diploma or GED

Job description

Worldwide Flight Services is seeking a Part-Time Passenger Service Agent to support airport operations and passenger activities. You will assist with reservations, tickets, baggage handling, and information services to ensure smooth boarding and customer satisfaction.

Responsibilities include checking tickets, assisting at gates, processing baggage claims, and aiding airfreight documentation. A high school diploma and 1 year of customer service are required; ability to lift up to 50 lbs and work