Airport Passenger Services Specialist

GAT Airline Ground Support; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

A major airline support company in Louisville is looking for a Customer Service Agent. In this role, you'll be responsible for providing outstanding assistance to passengers, managing baggage, and operating essential airline systems. The position requires good communication skills, attention to detail, and the ability to work independently in a fast-paced environment. Candidates must have a high school diploma and be comfortable lifting items up to 70 pounds. Shifts may include nights, weekends, and holidays.

Qualifications

• Must have good communication skills and a friendly personality both in person and via telephone.
• Ability to read, speak, and understand English.
• Must be able to work independently without direct supervision.

Responsibilities

• Greet and assist customers promptly and courteously.
• Announce incoming and outbound flights.
• Handle transactions accurately and collect appropriate amounts.
• Process checked baggage and assist with jetway operations.
• Provide information using airline computer systems.

Skills

Customer assistance

Communication skills

Attention to detail

Basic computer skills

Education

High school diploma or equivalent

Job description

A major airline support company in Louisville is looking for a Customer Service Agent. In this role, you'll be responsible for providing outstanding assistance to passengers, managing baggage, and operating essential airline systems. The position requires good communication skills, attention to detail, and the ability to work independently in a fast-paced environment. Candidates must have a high school diploma and be comfortable lifting items up to 70 pounds. Shifts may include nights, weekends, and holidays.