Airport Customer Service Agent

GAT Airline Ground Support

Key West (FL)

On-site

USD 30,000 - 40,000

Full time

14 days+

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Benefits offered by this job

Competitive Pay

Flight Benefits

Company-provided uniforms

Daily pay options

Paid training

Paid Time Off (PTO)

401(k) matching

Opportunities for career advancement

Job summary

A leading airline support company in Key West, FL, is seeking a Customer Service Agent to enhance the passenger experience at the airport. Responsibilities include assisting passengers with ticketing, managing checked baggage, and ensuring a friendly, professional interaction. Candidates must be at least 18 years old, possess a high school diploma or equivalent, and demonstrate excellent communication skills. Additional requirements include the ability to work in a physically demanding role and flexibility for various shifts.

Qualifications

Must be at least 18 years of age.
Fluency in English is required.
Ability to lift and move items weighing between 50–70 lbs. occasionally.
Flexibility to work nights, weekends, and holidays.

Responsibilities

Greet and assist customers promptly, courteously, and professionally.
Process checked baggage and ticketing accurately.
Utilize airline computer systems for flight information management.
Escort unaccompanied minors and disabled passengers as needed.

Skills

Excellent communication skills

Attention to detail

Ability to work in a fast-paced environment

Proficiency with entry-level computer systems

Education

High school diploma or equivalent (GED)

Job description

Compensation & Benefits

Competitive Pay
Flight Benefits
Company-provided uniforms
Daily pay options
Paid training
Paid Time Off (PTO)
401(k) matching
Opportunities for career advancement into leadership roles and other positions within the company

Position Overview

As a Customer Service Agent, you will serve as the first point of contact for passengers, playing a vital role in creating a positive airport experience. This position requires a professional demeanor, excellent communication skills, and the ability to work efficiently in a fast‑paced environment with strict time constraints. You will be responsible for ticketing, checking in passengers, escorting them to and from the aircraft, and addressing any customer concerns or complaints. Proficiency in using computer systems and providing outstanding customer service is essential. This position may require you to work with multiple carriers and perform additional duties as assigned.

Key Responsibilities

Greet and assist customers promptly, courteously, and professionally both in person and over the phone.
Announce incoming and outbound flights clearly and accurately.
Accurately process credit card and personal check transactions, ensuring all collections are properly accounted for and airline close‑out procedures are followed.
Accept and process checked baggage weighing up to 100 lbs. and place it on the appropriate conveyor belts for further handling.
Operate jetways to ensure they are in the proper position prior to aircraft arrival, and assist with the safe opening, closing, and securing of aircraft doors.
Utilize airline computer systems to provide accurate flight information, process ticketing and boarding documents, record lost or damaged baggage, and manage cargo tracking.
Escort unaccompanied minors and disabled passengers throughout the airport as needed, ensuring their safety and comfort.
Work independently, manage tasks without direct supervision, and consistently meet service standards.
Display a professional and positive image, adhering to company grooming and uniform standards at all times.
Perform other duties as assigned, which may include assisting with other carriers or tasks in response to operational needs.

Requirements

Must be at least 18 years of age.
Must have a high school diploma or equivalent (GED).
Strong attention to detail and accuracy in handling transactions, baggage, and flight information.
Must be able to read, speak, and understand the English language fluently.
Ability to stand for extended periods (up to 4 hours at a time) and work in a physically demanding environment.
Must possess excellent communication skills, with the ability to engage with passengers in a professional, friendly, and courteous manner in person and over the phone.
Proficiency with entry‑level computer systems and technology to manage flight information and process transactions.
Ability to lift and move items weighing between 50–70 lbs. occasionally.
Flexibility to work nights, weekends, and holidays as required by operational needs.
Must pass an extensive post‑offer, pre‑employment background check, including fingerprinting and a criminal history record check as mandated by federal law.
Must successfully complete and pass a pre‑employment drug test.

Equal Opportunity Employer Statement

GAT Airline Ground Support is an equal opportunity employer that makes hiring decisions based on business needs and the best‑qualified candidates available. We do not discriminate in our hiring practices based on any protected category. Employment with GAT Airline Ground Support is contingent upon the successful completion of a drug screen, a clean driving record, a 10‑year criminal history check, and proof of high school or GED completion.

Seniority level