Airport Passenger Services Supervisor

International Society on Thrombosis and Hemostasis; Eugene (OR); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Flight privileges

Weekly pay

Paid time off

Health insurance

401k

Discounts and wellness programs

Job summary

Unifi Aviation, LLC in Eugene, Oregon is seeking an Airport Customer Service Supervisor to lead a team of agents handling arrivals, ticketing, check-in including boarding, baggage, reservations and passenger inquiries.

The role requires a High School diploma or equivalent, at least 18 years of age, and the ability to obtain required credentials; it is a non-exempt position with rotating shifts and weather exposure.

Qualifications

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system; includes boarding, baggage service, reservations and resolving related complaints.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading and delivery.
• Push wheelchairs with passengers through all areas of the airport.
• Monitor and enforce safe working conditions in accordance with regulatory requirements, policies and safety procedures, and laws.
• Promote and adhere to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.
• Perform other related duties as assigned.

Education

High School diploma

Job description

Unifi Aviation, LLC in Eugene, Oregon is seeking an Airport Customer Service Supervisor to lead a team of agents handling arrivals, ticketing, check-in including boarding, baggage, reservations and passenger inquiries.

The role requires a High School diploma or equivalent, at least 18 years of age, and the ability to obtain required credentials; it is a non-exempt position with rotating shifts and weather exposure.