Airport Passenger Services Agent

GAT Airline Ground Support; Richmond (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading airline ground support company in Richmond, Virginia is seeking a Customer Service Agent. This role involves assisting passengers, handling baggage, and operating jetways, while providing excellent customer service. The ideal candidate must have a high school diploma and be at least 18 years old. Strong communication skills and basic computer proficiency are essential. This position requires working in fast-paced environments, with the ability to stand for long periods and lift weight as needed. Nights, weekends, and holidays may be necessary.

Qualifications

• Must be at least 18 years of age.
• Must have a high school diploma, GED, or equivalent work experience.
• Ability to read, speak, and understand the English language.

Responsibilities

• Greet and assist customers in a friendly manner.
• Announce incoming and outbound flights.
• Handle credit card and personal check transactions.
• Accept and process checked baggage weighing up to 100 lbs.
• Operate jetways for aircraft arrival.
• Provide flight information and handle documentation.
• Escort unaccompanied minors and disabled passengers.

Skills

Customer assistance

Communication skills

Attention to detail

Ability to stand for long periods

Basic computer skills

Education

High school diploma or equivalent

Job description

A leading airline ground support company in Richmond, Virginia is seeking a Customer Service Agent. This role involves assisting passengers, handling baggage, and operating jetways, while providing excellent customer service. The ideal candidate must have a high school diploma and be at least 18 years old. Strong communication skills and basic computer proficiency are essential. This position requires working in fast-paced environments, with the ability to stand for long periods and lift weight as needed. Nights, weekends, and holidays may be necessary.