Airport Passenger Services Specialist

Menzies Aviation; Daytona Beach (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Uniform provided

Job summary

Menzies Aviation is seeking a Passenger Service Team member to check in passengers at the ticket counter and gates, verify documentation, assign seats, provide gate information, and assist with baggage handling at the Daytona Beach airport.

The role requires reading and speaking English, physical ability to lift up to 70lbs, and flexible shifts, including weekends and holidays. Prior customer service experience is preferred and FBI background checks are required.

Qualifications

• Must be at least 18 years of age.
• Must pass a pre-employment drug screen.
• Ability to proficiently read, write and speak English.
• Must be comfortable lifting/moving up to 70lbs of cargo and baggage.
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
• Must pass FBI background check and obtain US Customs seal.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Prior Customer Service Experience Strongly Preferred
• Intermediate Computer Skills Required.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport.
• Interpret identification labels along with baggage and cargo routing tags.
• Host self-service kiosks.
• Ensure that all work areas are organized.
• Keep a positive attitude while offering assistance.
• Ensure the safe and secure operations.

Skills

Team Player

Self-Starter

Flexibility

Strong interpersonal skills

Ability to build relationships

Ability to learn quickly

Ability to read/write/speak English

Education

High School or better

Tools

Intermediate Computer Skills

Job description

Menzies Aviation is seeking a Passenger Service Team member to check in passengers at the ticket counter and gates, verify documentation, assign seats, provide gate information, and assist with baggage handling at the Daytona Beach airport.

The role requires reading and speaking English, physical ability to lift up to 70lbs, and flexible shifts, including weekends and holidays. Prior customer service experience is preferred and FBI background checks are required.