Airport Passenger Services Specialist

Allegiantair; Clearwater (FL); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Profit Sharing

Medical/Dental/Vision/Life/ Disability

401K with employer match

Flight Benefits

Tuition Reimbursement

Paid vacation and holidays

Sick time

Job summary

Allegiant Air in Clearwater, FL, is seeking a Customer Service Agent to assist passengers on scheduled and charter flights. The role requires strong communication, a friendly attitude, and the ability to handle tickets, baggage, and seating.

Responsibilities include providing flight information, assisting with special needs, and ensuring safety policies. Training will be provided; starting pay is $15.00 per hour. The position may involve irregular hours and weekend shifts.

Qualifications

• Effective communication, both verbal and written.
• Ability to work efficiently under time constraints.
• Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations.
• Well groomed and adhere to dress code policy.
• At least 18 years of age with a valid driver’s license.
• Attend required training.
• Strong computer skills and ability to use general office equipment.
• Ability to work in extreme weather conditions.

Responsibilities

• Process tickets, check baggage, monitor carry‑on baggage for size and quantity, and assign seats.
• Provide information on arrival and departure times, boarding procedures, carry‑on regulations, and seat assignments.
• Handle denied boarding situations, re‑accommodate customers and provide hotel, meal, and taxi vouchers when appropriate; ensure FAA, Allegiant Air and airport regulations.
• Enforce safety/security measures and monitor sensitive safety zones.
• Assist customers with special needs, i.e., customers who need assistance in boarding.
• Complete required reports and meet arriving flights at baggage carousel for proper handling of bags.
• Monitor baggage carousel for unclaimed baggage and store unclaimed bags in Baggage Service Office.
• Follow‑up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc.
• Trace loaner wheelchairs, car seats, etc.

Skills

Clear communication

Time management

Flexible hours

Grooming & presentation

Training readiness

Computer skills

Ability to work in extreme weather

Education

High school diploma/GED

Tools

General office equipment

Job description

Allegiant Air in Clearwater, FL, is seeking a Customer Service Agent to assist passengers on scheduled and charter flights. The role requires strong communication, a friendly attitude, and the ability to handle tickets, baggage, and seating.

Responsibilities include providing flight information, assisting with special needs, and ensuring safety policies. Training will be provided; starting pay is $15.00 per hour. The position may involve irregular hours and weekend shifts.