Airport Customer Service & Ground Ops Agent

Allegiantair; Fresno (CA); On-site; USD 32,000 - 44,000; Full time

Job summary

Allegiant Air in Fresno is seeking an Airport/Customer Service Agent to support scheduled and charter operations. The role covers ground duties, passenger assistance, baggage handling, and establishing safe, efficient boarding and ground operations.

Candidates should have at least a high school diploma and one year of customer service experience, with airline exposure preferred. A valid driver's license and English proficiency are required; trainee status may apply upon offer.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience; airline experience preferred.
• Must be authorized to work in the US and pass a background check.

Responsibilities

• Process tickets, check baggage, monitor carry-on baggage, and assign seats.
• Provide information on arrival/departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Marshal in the planes and push back the aircraft.
• Handle denied boarding situations, re-accommodate customers and provide vouchers as needed.
• Assist customers with special needs and manage luggage handling.
• Operate ground equipment and ensure safety procedures are followed.

Skills

Customer Service

Education

High School Diploma/GED

Job description

Allegiant Air in Fresno is seeking an Airport/Customer Service Agent to support scheduled and charter operations. The role covers ground duties, passenger assistance, baggage handling, and establishing safe, efficient boarding and ground operations.

Candidates should have at least a high school diploma and one year of customer service experience, with airline exposure preferred. A valid driver's license and English proficiency are required; trainee status may apply upon offer.