Customer Service/Ground Operations Agent

Allegiant; Pasco (WA); On-site; USD 18,934 - 26,967; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401K with employer match

Profit Sharing

Tuition Reimbursement

Flight Benefits

Paid Vacation Days

Employee Assistance Program

Job summary

An established industry player is seeking a dedicated Customer Service/Ground Operations Agent to join their team. This exciting role involves providing exceptional customer service, managing ground operations, and ensuring safety during aircraft handling. The ideal candidate will have a passion for helping others, a valid driver's license, and the ability to work flexible hours, including nights and weekends. Join a dynamic environment where your contributions will make a real difference in the travel experience for customers. If you thrive in fast-paced settings and enjoy working with diverse teams, this opportunity is perfect for you.

Qualifications

• Minimum one year of customer service experience preferred.
• Must possess a valid driver's license and be at least 18 years old.

Responsibilities

• Provide customer service and assist with ticketing and baggage.
• Ensure safety and security measures are followed during operations.

Skills

Customer Service

Communication Skills

Basic Computer Skills

Ability to work under time constraints

Education

High School Diploma/GED

Tools

Office Equipment

Heavy Machinery

Job description

Customer Service/Ground Operations Agent

4 weeks ago Be among the first 25 applicants

This range is provided by Allegiant. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.66/hr - $16.66/hr

Summary
This position is responsible for providing customer service to all customers, including scheduled or charter services. Responsibilities will also include ground operations, aircraft cleaning, security, operations and commissary duties as required.

Minimum Requirements
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education: High School Diploma/GED
Years of Experience: Minimum one (1) year Customer Service experience of the equivalent in related training and/or experience; Airline industry preferred.
Valid/Unexpired Driver's License: Yes

• Must be at least 18 years of age and possess a valid driver’s license
• Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job

Preferred Requirements

• Basic computer skills; Knowledge of general office equipment
• Must be people oriented, highly motivated with a positive and friendly attitude
• Must be available to work varied hours including nights, weekends and holidays and must be able to stay late for irregular operations
• Must be well groomed and adhere to dress code policy
• Ability to work efficiently under time constraints
• Must be available to attend required training
• TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum

Job Duties

• Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats
• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Marshal in the planes and push back the aircraft
• Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate
• Assist Customers with special needs, i.e., Customers who need assistance in boarding Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas
• Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc
• Enforce safety/security measures and monitors safety sensitive zones Ensure FAA
• Ensure Allegiant Air and airport regulations are followed
• Other duties as assigned

Physical Requirements
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role.
Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to lift, push, pull, or carry up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role.

Essential Services Provider
Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement
Equal Opportunity Employer: Disability/Veteran
For more information, see https://allegiantair.jobs
We welcome all individuals from varied backgrounds and experiences to apply. Our company celebrates diversity, and we value the unique perspectives and talents that each person brings to our team.

Full Time Hourly Benefits:
Profit Sharing
Medical/Dental/Vision/Life/ Disability Insurance
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
10 paid vacation days for the first year
10 paid holidays per year

Full Time Salary Benefits:
Profit Sharing
Medical/Dental/Vision/Life/ Disability Insurance
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Unlimited flexible time off
10 Paid holidays per year

Part Time Benefits:
Profit Sharing
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Sick time

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Software Development