Customer Service Agent

Allegiantair

Clearwater (FL)

On-site

USD 17,908 - 23,419

Full time

14 days+

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Benefits offered by this job

Profit Sharing

Medical/Dental/Vision/Life/ Disability

401K with employer match

Flight Benefits

Tuition Reimbursement

Paid vacation and holidays

Sick time

Job summary

Allegiant Air in Clearwater, FL, is seeking a Customer Service Agent to assist passengers on scheduled and charter flights. The role requires strong communication, a friendly attitude, and the ability to handle tickets, baggage, and seating.

Responsibilities include providing flight information, assisting with special needs, and ensuring safety policies. Training will be provided; starting pay is $15.00 per hour. The position may involve irregular hours and weekend shifts.

Qualifications

Effective communication, both verbal and written.
Ability to work efficiently under time constraints.
Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations.
Well groomed and adhere to dress code policy.
At least 18 years of age with a valid driver’s license.
Attend required training.
Strong computer skills and ability to use general office equipment.
Ability to work in extreme weather conditions.

Responsibilities

Process tickets, check baggage, monitor carry‑on baggage for size and quantity, and assign seats.
Provide information on arrival and departure times, boarding procedures, carry‑on regulations, and seat assignments.
Handle denied boarding situations, re‑accommodate customers and provide hotel, meal, and taxi vouchers when appropriate; ensure FAA, Allegiant Air and airport regulations.
Enforce safety/security measures and monitor sensitive safety zones.
Assist customers with special needs, i.e., customers who need assistance in boarding.
Complete required reports and meet arriving flights at baggage carousel for proper handling of bags.
Monitor baggage carousel for unclaimed baggage and store unclaimed bags in Baggage Service Office.
Follow‑up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc.
Trace loaner wheelchairs, car seats, etc.

Skills

Clear communication

Time management

Flexible hours

Grooming & presentation

Training readiness

Computer skills

Ability to work in extreme weather

Education

High school diploma/GED

Tools

General office equipment

Job description

Summary

This position is responsible for providing customer service to all customers, including scheduled or charter services. Customer Service agents must be attentive to the customer's needs, politely handling their inquiries promptly, and completing the required transactions per company policy and procedures.

Visa Sponsorship

Minimum Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the U.S. as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.

Education: High School Diploma/GED
Certification: No
Years of Experience: Minimum 1 year Customer Service experience

Preferred Requirements

Effective communication skills, both verbal and written.
Ability to work efficiently under time constraints.
Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations.
Must be well groomed and adhere to the dress code policy.
Must be at least 18 years of age and possess a valid driver’s license.
Able to attend required training.
Strong computer skills and ability to use general office equipment.
Ability to work in extreme weather conditions.
TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum.

Job Duties

The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
Process tickets, check baggage, monitor carry‑on baggage for size and quantity, and assign seats.
Provide information on arrival and departure times, boarding procedures, carry‑on regulations, and seat assignments.
Handle denied boarding situations, solicit volunteers, re‑accommodate customers and provide hotel, meal, and taxi vouchers when appropriate. Ensure compliance with FAA, Allegiant Air and airport regulations.
Enforce safety/security measures and monitor sensitive safety zones.
Assist customers with special needs, i.e., customers who need assistance in boarding.
Ad hoc assignments as requested by the Lead or Supervisor.
Complete required reports.
Meet arriving flights at baggage carousel to ensure proper handling of bags.
Monitor baggage carousel for unclaimed baggage.
Store unclaimed bags in Baggage Service Office until claimed or turned over to System Baggage Services.
Handle delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to Systems Baggage Services.
Inform customers of Allegiant Air policies and procedures, re: lost, damaged, or replacement baggage and pilferage claims.
Provide consequential expenses to applicable customers when there is a delayed bag.
Ensure delivery of baggage to the affected customer for late arriving or mis‑loaded bags.
Follow‑up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc.
Trace loaner wheelchairs, car seats, etc.
Track replaced, damaged, and mis‑loaded baggage.
Assists with lost and found articles.
Other duties as assigned.

Physical Requirements

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Airport Agent – While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to lift, push, pull, or carry up to 300 lbs. May be required to work various shifts/days in a 24‑hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.

Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement

We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Equal Opportunity Employer

Disability/Veteran

Starting Pay

$15.00

Benefits

Full Time Benefits: