Ground Ops & Customer Experience Specialist

Allegiant; Fresno (CA); Hybrid; USD 19,000 - 27,000; Full time

Job summary

Allegiant in Fresno, CA is seeking an Airport Agent to provide exceptional customer service on both scheduled and charter flights. Duties include ground operations, baggage handling, and ensuring compliance with safety and FAA regulations.

The role requires a high school diploma or GED, a valid driver's license, and at least one year of customer service experience. Training will be provided; eligibility to work in the US is required.

Qualifications

• High school diploma or GED required.
• Authorized to work in the US and able to pass a background check.
• Minimum one year of customer service experience; airline experience preferred.
• Valid driver's license and reliable transportation.
• Ability to read, write and speak English clearly to receive instructions and assist customers.

Responsibilities

• Process tickets, check baggage, monitor carry-on size, and assign seats.
• Provide information on arrival/departure times, procedures, and seating details.
• Marshal planes and push back aircraft as needed.
• Handle denied boarding situations and re-accommodate customers with vouchers when appropriate.
• Assist customers with special needs and manage loading/unloading of baggage.
• Operate equipment such as tugs, tractors, belt loaders, bag carts and deicers.
• Enforce safety and security measures and comply with FAA regulations.
• Follow Allegiant Air and airport rules and procedures.
• Perform other duties as assigned.

Skills

Customer service

English proficiency

Reading & writing

Education

High School Diploma/GED

Tools

General office equipment

Job description

Allegiant in Fresno, CA is seeking an Airport Agent to provide exceptional customer service on both scheduled and charter flights. Duties include ground operations, baggage handling, and ensuring compliance with safety and FAA regulations.

The role requires a high school diploma or GED, a valid driver's license, and at least one year of customer service experience. Training will be provided; eligibility to work in the US is required.