Airport Passenger Services Specialist

Worldwide Flight Services (WFS); Christiansted (United States Virgin Islands); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

DailyPay pay access

On-the-spot awards

Medical options for part/full-time

Travel discounts

Wellness programs

401k program

Internal mobility opportunities

Job summary

Worldwide Flight Services (WFS) in the United States is seeking an Agent, Passenger Service to provide a wide range of airport customer service functions, including reservations, tickets, baggage handling, and travel information.

You will help with boarding, Lost and found, and ensure security compliance while delivering efficient service at the gate and check-in areas.

This role requires at least 1 year of customer service, ability to lift 50 lbs, and flexibility to work weekends and nights.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of customer service experience.
• Ability to work varied shifts, including weekends, holidays, and nights.
• Strong verbal and written communication skills.
• Ability to lift up to 50 lbs.
• Basic computer proficiency.
• Airport security badge eligibility.
• Must read, write, and speak English.

Responsibilities

• Make reservations, issue tickets and itineraries, and compute fares for passengers.
• Handle baggage check-in, excess baggage charges, and provide general travel information.
• Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
• Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
• Determine flight close-out times and complete necessary flight documentation for accuracy.
• Handle post-departure procedures, including invalidating tickets and finalizing reports.
• Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
• Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
• Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
• Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
• Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.

Skills

Verbal communication

Written communication

Education

High school diploma or GED

Job description

Worldwide Flight Services (WFS) in the United States is seeking an Agent, Passenger Service to provide a wide range of airport customer service functions, including reservations, tickets, baggage handling, and travel information.

You will help with boarding, Lost and found, and ensure security compliance while delivering efficient service at the gate and check-in areas.

This role requires at least 1 year of customer service, ability to lift 50 lbs, and flexibility to work weekends and nights.