Passenger Service Agent: Flight Benefits & Growth

Worldwide Flight Services (WFS); Fargo (ND); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

DailyPay

Flight benefits

Awards platform (Awardco)

Medical options

Travel discounts

Wellness programs

Internal mobility

Job summary

Worldwide Flight Services (WFS) is hiring a Part-Time Passenger Service Agent to support airport operations. You will help passengers with reservations, tickets, baggage handling, and travel information to ensure smooth boarding and service quality.

Responsibilities include gate assistance, lost and found handling, and processing airfreight documentation while maintaining security compliance and accurate flight records.

Qualifications

• High school diploma or GED equivalent
• At least 1 year of customer service experience
• Ability to work varied shifts including weekends and nights
• Strong verbal and written communication
• Ability to lift up to 50 lbs
• Basic computer proficiency
• Ability to obtain and maintain airport security badge
• English language proficiency

Responsibilities

• Make reservations, issue tickets and itineraries, and compute fares for passengers.
• Handle baggage check-in, collect excess baggage charges, and provide general travel information.
• Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
• Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
• Determine flight close-out times and complete necessary flight documentation for accuracy.
• Handle post-departure procedures, including invalidating tickets and finalizing reports.
• Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
• Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
• Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
• Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
• Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.

Job description

Worldwide Flight Services (WFS) is hiring a Part-Time Passenger Service Agent to support airport operations. You will help passengers with reservations, tickets, baggage handling, and travel information to ensure smooth boarding and service quality.

Responsibilities include gate assistance, lost and found handling, and processing airfreight documentation while maintaining security compliance and accurate flight records.