Airport Passenger Services Agent (Ramp)

Southern Airways Corporation; Kualapuu (HI); Presencial; USD 21.000 - 30.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive salary

Health insurance

401(k) plan

Paid holidays

Employee travel benefits

Travel discounts

Resumo da vaga

Surf Air Mobility is hiring an Airport Customer Service Agent – customer service & ramp. You will greet passengers, check-in, assist with luggage, and support with flight bookings and loading/unloading in a fast-paced airport setting.

Ideal candidates have at least 1 year of customer service experience, are legally eligible to work in the U.S., and can operate in a 24/7 environment. The role offers competitive pay and comprehensive benefits.

Qualificações

• Must have high school diploma or equivalent.
• Excellent written and verbal communication skills are required.
• Able to read, write and speak English effectively.
• Professional in appearance and manner.
• Ability to learn and communicate the terms of the Contract of Carriage.
• Courteous in all interactions.
• May be required to drive a company vehicle.
• Able to interact effectively with passengers, co-workers and management.
• Ability to maintain composure and diffuse stressful situations.
• Detail oriented and self-motivated.

Responsabilidades

• Follow FAA, airline and airport regulations.
• Enforce safety and protect restricted zones.
• Create and modify reservations.
• Check in passengers and assist with loading/unloading.
• Handle luggage up to 70 lbs and monitor weight.
• Review baggage tags for accuracy.
• Calculate Weight/Balance and assign seats.
• Provide information on arrivals, departures and procedures.
• Make announcements over PA system.
• Process credit card payments.
• Direct aircraft parking and ramp operations.
• Tow aircraft after training when applicable.
• Maintain work area and equipment.
• Deliver excellent customer service and proactive problem solving.
• Perform other duties as assigned.

Conhecimentos

Communication skills

English proficiency

Professional appearance

Contract knowledge

Customer courtesy

Driving

Interpersonal skills

Stress management

Attention to detail

Formação

High school diploma or equivalent

Ferramentas

Reservation systems

Phone systems

PC proficiency

Descrição da vaga

Surf Air Mobility is hiring an Airport Customer Service Agent – customer service & ramp. You will greet passengers, check-in, assist with luggage, and support with flight bookings and loading/unloading in a fast-paced airport setting.

Ideal candidates have at least 1 year of customer service experience, are legally eligible to work in the U.S., and can operate in a 24/7 environment. The role offers competitive pay and comprehensive benefits.