Airport Passenger Service & Gate Support

Menzies Aviation; Charlotte (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Menzies Aviation in the United States is seeking a Customer Service Agent to check in passengers, verify documents, assign seats, and assist at the airport. You will work at the ticket counter and gates to ensure smooth passenger flow and exceptional service.

You will host self-service kiosks, verify passenger documents, provide gate information, and assist with baggage while upholding uniform guidelines and safety protocols.

Qualifications

• Customer service experience in fast-paced environments.
• Strong communication and problem-solving skills.
• Ability to read and follow directions accurately.
• Willingness to adhere to uniform and conduct guidelines.

Responsibilities

• Check-in passengers at the ticket counter and gates.
• Verify passenger documents and assign seats.
• Provide gate information and assist passengers with baggage.
• Host self-service kiosks and verify documents prior to boarding.
• Make announcements and assist with baggage in the gate area.

Skills

Customer service

Computer skills

English proficiency

Calm under pressure

Stand for long periods

Education

High School diploma

Job description

Menzies Aviation in the United States is seeking a Customer Service Agent to check in passengers, verify documents, assign seats, and assist at the airport. You will work at the ticket counter and gates to ensure smooth passenger flow and exceptional service.

You will host self-service kiosks, verify passenger documents, provide gate information, and assist with baggage while upholding uniform guidelines and safety protocols.