Passenger Service Agent

Menzies Aviation; Charlotte (NC); Vor Ort; USD 19.000 - 28.000; Vollzeit

Zusammenfassung

Menzies Aviation in the United States is seeking a Customer Service Agent to check in passengers, verify documents, assign seats, and assist at the airport. You will work at the ticket counter and gates to ensure smooth passenger flow and exceptional service.

You will host self-service kiosks, verify passenger documents, provide gate information, and assist with baggage while upholding uniform guidelines and safety protocols.

Qualifikationen

• Customer service experience in fast-paced environments.
• Strong communication and problem-solving skills.
• Ability to read and follow directions accurately.
• Willingness to adhere to uniform and conduct guidelines.

Aufgaben

• Check-in passengers at the ticket counter and gates.
• Verify passenger documents and assign seats.
• Provide gate information and assist passengers with baggage.
• Host self-service kiosks and verify documents prior to boarding.
• Make announcements and assist with baggage in the gate area.

Kenntnisse

Customer service

Computer skills

English proficiency

Calm under pressure

Stand for long periods

Ausbildung

High School diploma

Jobbeschreibung

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport.

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What you will be doing

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering
• Host self-service kiosks and verify passengers’ documents prior to boarding aircraft,
• Interpret identification labels along with baggage and cargo routing
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
• Other responsibilities in the gate area include making announcements, checking baggage, and assigning

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram
• Computer skills are required as you will be using computer-based systems to perform some of your primary job
• Ability to proficiently read, write and speak English, excellent communication skills
• Must have a positive, can-do, upbeat personality, able to remain calm under pressure.
• Able to stand for long periods of time at the ticket counter and gate check-in
• Must Pass pre-employment background check and drug test
• Able to lift up to 70 Lbs.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.

Qualifications

Education

Required

High School or better.

Licenses & Certifications

Preferred

DRIVERS LICENSE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.