Airport Passenger Service Agent - JAL - JFK

Unifi Aviation, LLC; New York (NY); On-site; USD 24,796 - 33,062; Part time

Job summary

Unifi Aviation, LLC in Jamaica, NY is seeking a Part-Time Passenger Service Agent to provide first-class customer service to travelers. You will assist with check-in, ticketing, gate handling and related duties in a dynamic airport environment.

The role supports arrivals and departures, including passengers with special needs such as VIPs or wheelchair assistance, and requires flexibility for nights, weekends, and holidays. Base pay is $21.25 per hour.

Qualifications

• Fluency in Japanese, Filipino, Vietnamese, Indonesian or Chinese is a requirement.
• Ability to deliver exceptional customer service to all clientele.
• Must be able to walk, climb, bend, kneel, crawl and stoop regularly for extended periods.
• Able to lift/carry/push/pull items of up to 70 pounds regularly and lift 40–50 pounds on raised surfaces.
• Able to work in extreme conditions (hot/cold) and in small spaces.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Assist passengers with a smile through arrival and check-in process, including support for unaccompanied minors, VIP passengers, and wheelchair assistance.
• Handle all aspects of arrival/departure functions, ticketing, gate handling, and check-in using a computerized system (boarding, baggage, reservations, lost and found).
• Provide information for travelers and assist with special requests and considerations.
• Handle passport/VISA documentation.
• Interact with passengers, employees, customers, corporate representatives and the public.

Skills

Fluency in Japanese

Fluency in Filipino

Fluency in Vietnamese

Fluency in Indonesian

Fluency in Chinese

Job description

Location: Jamaica, New York.

Base Pay Rate: $21.25 per hour.

Position type: Part Time, Non-Exempt.

Shift: A.M., Overnight, P.M. (varies days).

Passenger Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assist passengers with a smile and friendly face through the arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
• Handle all aspects of arrival and departure functions, ticketing, gate handling, and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems such as lost and found issues.
• Perform customer relations duties and responsibilities which include providing information for airline passengers regarding their travelling needs and assisting them with special requests and considerations.
• Handle passport/VISA documentation.
• Interact with all levels of individuals such as passengers, employees, customers, corporate representatives, and the general public.

Qualifications

• Fluency in Japanese, Filipino, Vietnamese, Indonesian, or Chinese is a requirement.
• Show exceptional customer service abilities to all clientele.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis for extended periods.
• Must be able to lift/carry/push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Able to work in extreme conditions, such as hot and cold weather, as well as small spaces.
• Flexible schedule allowing work during nights, weekends, and holidays.

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.