Airport Passenger Service Agent - JFK - AeroMexico

Unifi Aviation, LLC; New York (NY); On-site; USD 32,000 - 48,000; Full time

Job summary

Unifi Aviation, LLC in New York seeks a Passenger Service Agent to greet travelers, assist with check-in, and provide friendly, first‑class service in a fast-paced environment.

Fluency in Spanish is required, along with strong customer service skills, physical stamina, and the ability to work nights, weekends, and holidays, including helping passengers through customs and wheelchair assistance.

Qualifications

• Must be fluent in Spanish.
• Ability to showcase exceptional customer service abilities to all cliental.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Able to work in extreme conditions, such as hot and cold weather, as well as small spaces.
• Flexible schedule allowing work during nights, weekends, and holidays.

Responsibilities

• Assist passengers with a smile and friendly face through arrival and check‑in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check‑in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate‑checked bags are made available for loading upon departure and delivery to passengers upon arrival.

Skills

Spanish fluency

Customer service

Physical stamina

Flexible schedule

Job description

Requirements and Description

Passenger Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first‑class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assist passengers with a smile and friendly face through arrival and check‑in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check‑in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate‑checked bags are made available for loading upon departure and delivery to passengers upon arrival.

Qualifications

• MUST BE FLUENT IN SPANISH.
• Ability to showcase exceptional customer service abilities to all cliental.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Able to work in extreme conditions, such as hot and cold weather, as well as small spaces.
• Flexible schedule allowing work during nights, weekends, and holidays.

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.