Airport Passenger Service Agent - JFK - WestJet

Unifi Aviation, LLC; New York (NY); On-site; USD 34,000 - 36,000; Part time

Benefits offered by this job

401(k) Retirement Plan

Comprehensive medical/dental/vision/te

Paid Time Off

Early pay access

Job summary

Unifi Aviation, LLC is seeking a part-time customer service agent in Jamaica, NY to assist passengers with baggage and issue resolution. Role requires lifting heavy items, handling luggage with care, and using software to track items.

Local residency and a high school diploma are required, with SIDA training and security screening to be completed. The position offers a PM shift with weekends and holidays possibilities, and prior supervisory experience is valued.

Qualifications

• Fluency in French would be an asset.
• Must be a local (in-state) resident.
• High School diploma or GED.
• Valid State ID.
• Successfully pass pre-employment screening and background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Flexible schedule allowing work during nights, weekends, and holidays.
• Minimum of one (1) year supervisory experience.

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Skills

French language

Education

High School diploma or GED

Job description

Date

Monday, August 3, 2026

Entity

State

New York

City

Jamaica

Base Pay Rate:

$ 25.25

Full/Part Time

Part Time

Exempt or Non-Exempt Position

Non-Exempt

Shift

P.M. shift

Part Time Days

Days of the week

Shift

Shift Start Time

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday P.M. shift 02:00pm

Requirements and Description

Summary

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

• Fluency in French would be an asset.
• Must be a local (in-state) resident.
• High School diploma or GED.
• Valid State ID
• Successfully pass pre-employment screening and background check.
  
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.
• Flexible schedule allowing work during nights, weekends, and holidays.
• Minimum of one (1) year supervisory experience.

Explore amazing destinations anywhere Delta Air Lines flies through worldwide pass travel privileges.

401(k) Retirement Plan

Have early access to your pay and enjoy competitive interest rates when you purchase white goods through our preferred vendor platforms.

Explore amazing destinations anywhere Delta Air Lines flies through worldwide pass travel privileges.

Comprehensive Medical / Dental / Vision / Telehealth

401(k) Retirement Plan

Have early access to your pay and enjoy competitive interest rates when you purchase white goods through our preferred vendor platforms.

Paid Time Off

"Unifi <b>

is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."