Airport Passenger Care & Mobility Specialist

unitedgroundexpressexternal; New Jersey; On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Competitive benefits

Competitive wages

Paid time off

Discounted travel for family

Career advancement

Job summary

United Ground Express in Newark, NJ, is seeking an Airport Passenger Assistant to help travelers with mobility, luggage, and check-in tasks. You will greet customers on arrival and guide them through the airport while maintaining safety and courtesy.

The role requires clear English communication, the ability to lift up to 70 lbs, and flexibility for day, night, weekends, and holidays. Training includes security clearances and airport-specific procedures; prior experience is not required.

Qualifications

• Excellent communication skills.
• Must be able to read, write, and speak English fluently.
• Ability to operate a computer/tablet to enter and retrieve data.
• Must be willing and able to perform physical activities including bending, stooping, climbing, and working in tight spaces.

Responsibilities

• Safely and comfortably lift disabled passengers with assistance from one mobility device to or from an aircraft seat.
• Push passengers in wheelchairs to and from gates.
• Carry passengers’ carry-on luggage.
• Greet and assist customers upon airport arrival.
• Assist with checked and claimed luggage.
• Direct passengers to appropriate security lines at TSA.
• Assist passengers with any problems, questions, or concerns.

Skills

Excellent communication

English fluency

Computer literacy

Physical stamina

Radio equipment use

Education

High school diploma or GED

18+ years old

Job description

United Ground Express in Newark, NJ, is seeking an Airport Passenger Assistant to help travelers with mobility, luggage, and check-in tasks. You will greet customers on arrival and guide them through the airport while maintaining safety and courtesy.

The role requires clear English communication, the ability to lift up to 70 lbs, and flexibility for day, night, weekends, and holidays. Training includes security clearances and airport-specific procedures; prior experience is not required.