Airport Guest Experience Concierge

SMS International Shore Operations; Newark (NJ); On-site; USD 21,000 - 30,000; Part time

Job summary

SMS International Shore Operations US, Inc. in Newark seeks a part-time Airport Guest Service Agent to assist cruise guests with meet-and-greet, escort, and transportation coordination at the terminal, ensuring a smooth airport experience.

You will greet travelers, answer questions, direct them to check-in areas, and manage guest flow with a friendly, professional manner in a fast-paced environment. English communication and prior customer service are required; a high school diploma is

Qualifications

• Prior customer service or related experience.
• Demonstrated ability to communicate in English, sufficient to provide information and answer general questions.
• Good organizational and customer service skills.
• Good communication skills and crowd control abilities to guide large groups.

Responsibilities

• Answers general questions in an accurate and pleasant manner. Takes the initiative to assist each and every guest.
• Behaves and treats other employees, guests and the public in a courteous, cooperative, respectful and professional manner.
• Greets all guests with a smile and welcomes them; fosters a welcoming and friendly atmosphere at all times.
• Carries and displays the approved signage at shoulder height to ensure proper visibility.
• Volunteers assistance and circulates in the luggage area, remaining accessible and approachable.
• Directs guests to proper areas (i.e. check-in counter, waiting area).
• Qualifies guests with transfers and consults manifest as needed.
• Pro-actively and efficiently sells transportation; documents transactions accurately and completes all required accounting procedures as per set standards.
• Provides guests with pertinent information regarding transportation, pier experience and sailing, according to department manual and training.
• Ensures that all physically challenged/special needs guests are handled respectfully and appropriately.
• Escorts guests to the bus and controls guest flow accordingly.
• Performs luggage sweep of all airline carousels at the end of each day and immediately reports any leftover luggage to the supervisor and airline representative; assists with expediting luggage, as needed.
• Clears and cleans workstation and/or area by the end of each day and ensures all paper work has been turned in to appropriate personnel.
• Shows flexibility by performing any and all additional duties/projects assigned by management on a daily basis.

Skills

Customer service

English communication

Education

High School Diploma or equivalent

Job description

SMS International Shore Operations US, Inc. in Newark seeks a part-time Airport Guest Service Agent to assist cruise guests with meet-and-greet, escort, and transportation coordination at the terminal, ensuring a smooth airport experience.

You will greet travelers, answer questions, direct them to check-in areas, and manage guest flow with a friendly, professional manner in a fast-paced environment. English communication and prior customer service are required; a high school diploma is