Airport Parking Operations Supervisor

LAZ Parking; Tulsa (OK); On-site; USD 14,000 - 22,000; Full time

Job summary

LAZ Parking is seeking an Operations Supervisor for Tulsa Airport to oversee valet and shuttle operations and ensure smooth daily transactions. You will supervise staff, train and mentor, maintain safety and service standards, and generate reports on revenue and performance.

The role requires a high school diploma, parking industry experience, and strong customer service skills; supervisory experience is preferred. Full-time, hourly pay $16.00/hr.

Qualifications

• High school diploma or GED required.
• Parking industry experience required.
• Supervisory experience preferred but not required.
• Strong customer service experience.

Responsibilities

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Ensures all passengers are picked up and dropped off.
• Ensures all valet customer vehicles are properly logged and inventory is completed.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to always help.
• Assist customers over intercom system, in lobbies, lanes, and in the parking office.
• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management.
• Ensure that shift end reports are accurate prior to sign-off.
• Ensure that change fund is accurate at end of shift.
• Assists with periodic training as needed.
• Ensure all ticket dispensers are filled as needed.
• Assists with staffing needs.
• Resolves customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Accept daily transactions and debit payments and process credit cards.
• Basic computer skills in the parking revenue control system
• Other related duties as assigned.

Job description

LAZ Parking is seeking an Operations Supervisor for Tulsa Airport to oversee valet and shuttle operations and ensure smooth daily transactions. You will supervise staff, train and mentor, maintain safety and service standards, and generate reports on revenue and performance.

The role requires a high school diploma, parking industry experience, and strong customer service skills; supervisory experience is preferred. Full-time, hourly pay $16.00/hr.