Airport Ops Concierge — Elevate Guest Experience

JSX; Santa Monica (CA); On-site; USD 26,000 - 36,000; Full time

Job summary

JSX is seeking an Airport Operations Concierge (AOC) to deliver a seamless, safe, and elevated experience across Above Wing and Below Wing operations. You will perform customer-facing and ramp duties, ensuring the effortless service JSX is known for while upholding safety and operational excellence.

Key responsibilities include guiding check-in and boarding, marshalling aircraft, cleaning and restocking, and maintaining security and DOT/FAA compliance.

Qualifications

• High School Diploma or GED is required.
• Minimum 2 years of customer service experience.
• Must possess and maintain a valid driver’s license with clean driving record.

Responsibilities

• Provide customers with an effortless check-in and boarding experience and ensure documentation, baggage, and screening are completed on time.
• Marshal aircraft to and from gates and safely load/unload baggage, cargo, and amenities while maintaining on-time performance.
• Perform aircraft and lounge cleaning, restocking, and presentation duties to uphold brand and safety standards.
• Maintain compliance with security and DOT/FAA procedures and execute Ground Security Coordinator responsibilities.
• Identify and communicate safety or operational risks to leadership promptly.
• Support irregular operations and recovery efforts through proactive communication and teamwork.

Skills

Customer service

Safety awareness

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Company systems

Job description

JSX is seeking an Airport Operations Concierge (AOC) to deliver a seamless, safe, and elevated experience across Above Wing and Below Wing operations. You will perform customer-facing and ramp duties, ensuring the effortless service JSX is known for while upholding safety and operational excellence.

Key responsibilities include guiding check-in and boarding, marshalling aircraft, cleaning and restocking, and maintaining security and DOT/FAA compliance.