Airport Services Lead — Elevate Guest Experience

JSX; Carlsbad (CA); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Travel benefits

401(k) match

Generous PTO

Job summary

JSX is seeking an Airport Services Supervisor to lead a frontline team of Airport Services Concierges (ASCs) and elevate the guest experience from lounge to aircraft. You will set service standards, coach performance, and ensure warmth, consistency, and operational excellence across all touchpoints.

You will work with flight crews, vendors, and partners to ensure smooth operations while modeling empathy and accountability, turning first-time flyers into loyal JSX fans.

Qualifications

• 2+ years of airport operations experience
• Ability to lift 75+ pounds
• High school diploma or GED
• Comfortable with intermittent physical activity
• Flexibility to work early mornings, late nights, weekends and holidays

Responsibilities

• Lead and support your team of ASC, offering coaching and real-time feedback
• Ensure the lounge and gate environments are impeccably clean, organized, and stocked with premium amenities
• Coordinate with flight crews, mechanics, business partners, and FBOs to support smooth and timely operations
• Maintain operational standards around safety, appearance, and performance, holding yourself and your team accountable to the highest standards
• Step in and serve alongside your team during high-volume or critical periods, embodying hands-on leadership
• Drive a culture of hospitality, ensuring Customers feel seen, supported, and celebrated from check-in to takeoff

Skills

Drivers license

Education

High school diploma or GED

Job description

JSX is seeking an Airport Services Supervisor to lead a frontline team of Airport Services Concierges (ASCs) and elevate the guest experience from lounge to aircraft. You will set service standards, coach performance, and ensure warmth, consistency, and operational excellence across all touchpoints.

You will work with flight crews, vendors, and partners to ensure smooth operations while modeling empathy and accountability, turning first-time flyers into loyal JSX fans.