Airport Operations Supervisor: Lead Teams to On-Time Excellence

United Airlines; Reno (NV); On-site; USD 80,000 - 98,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and disability insurance

401(k) and flight privileges

Paid holidays and paid time off

Job summary

United Airlines is seeking a results-oriented Supervisor to lead front-line teams at our airports, ensuring exceptional customer service and on-time, high-quality product delivery. You will develop and coach staff, apply standard work, and support continuous improvement across shifts.

The role emphasizes strong communication, accountability, and safety alignment, with collaboration across teams and with business partners to meet performance goals.

Qualifications

• 2+ years in operations or fast-paced environment or completion of training program.
• Experience leading teams and delivering customer service.
• Strong written, verbal, and interpersonal communication skills.
• Proven ability in conflict resolution, decision-making, and team leadership.

Responsibilities

• Lead and engage front-line teams to deliver exceptional customer service and on-time, high-quality products; conduct briefings, set clear expectations, and maintain strong team communications across shifts.
• Review key metrics, conduct trend analyses, and lead performance dialogues to drive continuous improvement and accountability.
• Develop and implement standard work processes; ensure effective shift turnover and operational alignment.
• Participate in safety, and accident review boards; address and resolve inappropriate behavior with clear, actionable feedback.
• Serve as a subject matter expert on service delivery, company procedures, and union guidelines; provide technical guidance as needed.

Skills

Leadership

Customer service

Communication

Conflict resolution

Education

High School Diploma or Equivalent

Tools

IT systems

Job description

United Airlines is seeking a results-oriented Supervisor to lead front-line teams at our airports, ensuring exceptional customer service and on-time, high-quality product delivery. You will develop and coach staff, apply standard work, and support continuous improvement across shifts.

The role emphasizes strong communication, accountability, and safety alignment, with collaboration across teams and with business partners to meet performance goals.