Airport Operations Supervisor - Guest Service & Team Leadership

Concessions International; Sterling (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Concessions International in Sterling, VA is hiring for a leadership role overseeing day-to-day operations of the unit, focusing on cost control, revenue, labor and inventory while maintaining high food quality and guest service. The role requires a high school diploma, minimum three years in restaurant/food service with some leadership, and certification readiness such as ServSafe.

You will supervise staff, ensure compliance with standards, and drive customer satisfaction in a fast-paced

Qualifications

• Minimum 3 years in restaurant/food service with 2 years of leadership experience.
• Must obtain alcohol awareness certification and ServSafe Food Safety certification.
• High school diploma required; technical training preferred.

Responsibilities

• Managing or assisting with the day-to-day operations of the unit’s performance by monitoring cost, revenue, labor and inventory control, quality of products and services.
• Supervises the activities of unit employees, assigns duties and ensure that all areas of the unit are properly cleaned and maintained.
• Monitors and maintains all quality control records, including quality assurance and loss prevention policies and procedures and cleaning programs.
• Ensures compliance with company and brand and/or franchise standards of operating procedures, as well as those of all applicable regulatory agencies.
• Operates unit in compliance with airport requirements and maintains awareness of volume and activities.
• Maintains effective communication and positive associate relations by managing progressive discipline, resolving associate relations issues, incentive programs and assist with conducting performance reviews.
• Assists with recruiting, selecting, promotion and training of associates and other status changes as needed.
• Works with maintenance staff to inspect, maintain, and replace equipment when necessary.
• Follows and monitors safe food handling, proper hygiene practices and workplace safety standards for operating a unit.
• Performs other duties as assigned.
• Travel may be required for company sponsored training.

Skills

Leadership

Interpersonal skills

Communication

Budgeting / P&L understanding

Education

High School Diploma

Technical School program in restaurant management

ServSafe Food Safety Certification

Job description

Concessions International in Sterling, VA is hiring for a leadership role overseeing day-to-day operations of the unit, focusing on cost control, revenue, labor and inventory while maintaining high food quality and guest service. The role requires a high school diploma, minimum three years in restaurant/food service with some leadership, and certification readiness such as ServSafe.

You will supervise staff, ensure compliance with standards, and drive customer satisfaction in a fast-paced