Airport Concessions AGM: Tenant & Operations Leader

ASUR Airports; New York (NY); Sur place; USD 120 000 - 145 000; Plein temps

Résumé du poste

ASUR Airports in New York, NY seeks an Assistant General Manager (AGM) to lead on-site tenant engagement and operational performance for the JFK concessions program. The AGM ensures alignment across tenants, internal teams, and airport stakeholders while translating strategy into execution.

The role requires strong leadership, operational fluency, and proactive issue resolution within a highly matrixed airport environment, with close collaboration with Leasing, Marketing, Accounting,

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 6–9 years of progressive experience in airport, retail, hospitality, or multi-unit operations environments.
• Experience managing tenant or client relationships and driving commercial performance.
• Strong understanding of operational execution, financial performance, and compliance frameworks.
• Experience working within complex, multi-stakeholder or public‑private environments preferred.
• Proficiency in Microsoft Office, financial tools, and project management systems.

Responsabilités

• Serve as the primary point of contact for all concessionaires, building strong, trust-based relationships with tenant ownership, management, and frontline teams.
• Drive tenant performance by monitoring sales trends, operational standards, and customer experience metrics.
• Partner with tenants to identify opportunities for sales growth, operational improvements, and enhanced guest experience.
• Collaborate with Marketing to support activations, promotions, and programs that increase engagement and revenue.
• Ensure alignment with lease requirements, brand standards, and operational expectations across the concessions program.
• Lead individual business reviews, to provide structured feedback and performance insights to Leasing and senior leadership to inform strategy and future deal-making.
• Support the Guest Experience team in rolling out the 'Expect the Exceptional' program with new operators, and initiatives to help achieve or exceed goals for ASQ and internal KPIs.
• Document and track complaint cases to ensure follow-up and continuous improvement.

Connaissances

Tenant leadership

Operational acumen

Leadership & influence

Commercial mindset

Stakeholder management

Problem solving

Communication skills

Agility

Formation

Bachelor’s degree in Business Administration, Hospitality, Aviation Management, Real Estate, or related field

Outils

MS Office

Financial tools

Project management systems

Description du poste

ASUR Airports in New York, NY seeks an Assistant General Manager (AGM) to lead on-site tenant engagement and operational performance for the JFK concessions program. The AGM ensures alignment across tenants, internal teams, and airport stakeholders while translating strategy into execution.

The role requires strong leadership, operational fluency, and proactive issue resolution within a highly matrixed airport environment, with close collaboration with Leasing, Marketing, Accounting,