Airport Operations Leader — Elevate Customer Experience

Socket.dev; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Air Canada seeks an Operations Manager – Airports to lead airport station operations and deliver best-in-class customer experiences across multiple areas, including ground handling, baggage services, and in-terminal operations. You will drive safety, performance, and employee development while ensuring on-time performance and strong partner relationships.

The role requires managing 24-hour operations, shift work, and weekend coverage, with a focus on leadership, collaboration, and adapting to

Qualifications

• Two years of people management experience.
• Ability to manage front-line teams in airport operations.
• Strong customer service orientation and crisis handling.

Responsibilities

• Represent the brand and drive customer service excellence.
• Anticipate customer needs and deliver on promises.
• Care for customers in difficult situations with empathy.
• Coach and develop front-line staff to perform at their best.
• Oversee airport station operations and schedules.
• Work indoors and outdoors across weather conditions.
• Support 24-hour operations including shift work, weekends, and holidays.

Skills

People management

Leadership

Customer service

Decision making

Education

High school diploma

Job description

Air Canada seeks an Operations Manager – Airports to lead airport station operations and deliver best-in-class customer experiences across multiple areas, including ground handling, baggage services, and in-terminal operations. You will drive safety, performance, and employee development while ensuring on-time performance and strong partner relationships.

The role requires managing 24-hour operations, shift work, and weekend coverage, with a focus on leadership, collaboration, and adapting to