Airport Operations Leader — On‑Floor Customer Experience

clearfield; Columbus (OH); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation with base and

Target bonus

Paid time off and holidays

Wellness stipend

401k retirement with match

Comprehensive medical/dental/vision

Parental leave

Disability and life insurance

Employee discounts and memberships

Job summary

CLEAR is hiring for a station leadership role at our airport operation to drive secure, customer-centric experiences. You will support the General Manager, mentor Ambassadors, and ensure policy compliance while growing sales and service excellence.

Ideal candidates bring 3+ years of leadership in customer-facing roles, strong communication, and the ability to manage priorities in a fast-paced setting. Flexible schedule required, including weekends and evenings.

Qualifications

• At least 3 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Solid leadership and organizational skills, and ability to manage multiple priorities in an ever-changing environment
• Experience with employee engagement, customer satisfaction, sales and adhering to compliance standards.
• Proficiency in using technology daily in your work.
• Required to successfully complete a government background investigation
• Ability to stand/walk for extended periods of time
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
• Availability to work a non-traditional schedule (weekends, holidays, early mornings, and/or evenings)

Responsibilities

• Support the General Manager in all essential duties for the efficient operation of the station, creating an environment in which Ambassadors are able to perform duties related to security, service and sales.
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
• Assist with the recruitment, on-boarding, and development of Ambassadors while supporting a culture of continuous learning and development.
• Coach, mentor, and train the team to meet sales and customer service goals and standards
• Assist with employee relations matters & investigations as needed
• Analyze key metrics, customer feedback and direct "on the floor" observations to make informed decisions on how to improve team performance
• Build and foster internal and external stakeholder relationships & serve as a trusted member of your local station leadership team
• Spend at least 80% of time on the floor in a customer-facing environment at the airport

Skills

Leadership

Communication

Mentoring

Customer facing

Team coaching

Analytical thinking

Policy adherence

Flexibility

Job description

CLEAR is hiring for a station leadership role at our airport operation to drive secure, customer-centric experiences. You will support the General Manager, mentor Ambassadors, and ensure policy compliance while growing sales and service excellence.

Ideal candidates bring 3+ years of leadership in customer-facing roles, strong communication, and the ability to manage priorities in a fast-paced setting. Flexible schedule required, including weekends and evenings.