Airport Operations Lead & Staff Training

VIP Hospitality, LLC; Seattle (WA); Sur place; USD 39 000 - 44 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Résumé du poste

VIP Hospitality, LLC is seeking an Assistant Manager to support the Contract Manager at SEATAC Airport. You will oversee daily operations, train hourly team members, schedule shifts, and ensure staffing levels meet contract requirements while upholding safety and airport compliance.

You will monitor inventories, deliver on-time training updates, handle guest and stakeholder concerns, audit service levels, and represent VIP Hospitality in the Contract Manager's absence.

Qualifications

• Three (3) or more years of supervisory experience.
• Proven record of mentoring, coaching, and delivery of training and corrective action.
• Experience involving the scheduling and management of time off of others.
• Management of a team including first-line supervisors and members.
• Travel, hospitality, or aviation-related management experience with strong preference to experience in challenges related to airport or commercial airline operations.
• Self-driven, motivated, excellent communicator and takes initiative on learning and development.

Responsabilités

• Oversees the daily operation and that team member tasks are completed effectively.
• Manages staff, ensuring they follow company policies and procedures, and all airport, health, and safety compliance.
• Schedules shifts and ensures adequate staffing levels.
• Handles stakeholder and airport guest complaints and resolves these issues promptly.
• Audits and ensures service levels meet or exceed Contract standards.
• Monitors inventory for uniform and related items, conducting routine checks and maintaining accurate records.
• Delivers training for team members and participates in updating training materials to align with best practices and changing requirements.
• Ensures all work being performed is in accordance to the Contract.
• Possesses skills, knowledge, abilities, and competencies to reasonably perform the job duties of the Contract Manager and Supervisors (shift).
• In the absence of the Contract Manager, represents VIP Hospitality to Contract Administrator.

Connaissances

Supervisory experience

Training and development

Staff scheduling

Leadership

Airport/aviation operations

Description du poste

VIP Hospitality, LLC is seeking an Assistant Manager to support the Contract Manager at SEATAC Airport. You will oversee daily operations, train hourly team members, schedule shifts, and ensure staffing levels meet contract requirements while upholding safety and airport compliance.

You will monitor inventories, deliver on-time training updates, handle guest and stakeholder concerns, audit service levels, and represent VIP Hospitality in the Contract Manager's absence.