Operations Assistant Manager

VIP Hospitality, LLC; Seattle (WA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

VIP Hospitality, LLC is seeking an Assistant Manager to support the Contract Manager at SEATAC Airport. You will oversee daily operations, train hourly team members, schedule shifts, and ensure staffing levels meet contract requirements while upholding safety and airport compliance.

You will monitor inventories, deliver on-time training updates, handle guest and stakeholder concerns, audit service levels, and represent VIP Hospitality in the Contract Manager's absence.

Qualifications

• Three (3) or more years of supervisory experience.
• Proven record of mentoring, coaching, and delivery of training and corrective action.
• Experience involving the scheduling and management of time off of others.
• Management of a team including first-line supervisors and members.
• Travel, hospitality, or aviation-related management experience with strong preference to experience in challenges related to airport or commercial airline operations.
• Self-driven, motivated, excellent communicator and takes initiative on learning and development.

Responsibilities

• Oversees the daily operation and that team member tasks are completed effectively.
• Manages staff, ensuring they follow company policies and procedures, and all airport, health, and safety compliance.
• Schedules shifts and ensures adequate staffing levels.
• Handles stakeholder and airport guest complaints and resolves these issues promptly.
• Audits and ensures service levels meet or exceed Contract standards.
• Monitors inventory for uniform and related items, conducting routine checks and maintaining accurate records.
• Delivers training for team members and participates in updating training materials to align with best practices and changing requirements.
• Ensures all work being performed is in accordance to the Contract.
• Possesses skills, knowledge, abilities, and competencies to reasonably perform the job duties of the Contract Manager and Supervisors (shift).
• In the absence of the Contract Manager, represents VIP Hospitality to Contract Administrator.

Skills

Supervisory experience

Training and development

Staff scheduling

Leadership

Airport/aviation operations

Job description

About VIP Hospitality LLCIncorporated in 2004, our company seeks to elevate the experience of valued passengers and guests served by our clients exclusively within the travel and tourism industries.

About VIP Hospitality LLCIncorporated in 2004, our company seeks to elevate the experience of valued passengers and guests served by our clients exclusively within the travel and tourism industries.

About The Role

• The Assistant Manager will assist the Contract Manager through the oversight of service delivery in daily operations at SEATAC Airport. This includes, but is not limited to: managing and training hourly team members, scheduling and ensure adequate staffing levels, monitoring supplies and tracking inventory, and ensuring compliance with airport, health, and safety regulations with routine audits and training.

What You'll Do

• Oversees the daily operation and that team member tasks are completed effectively.
• Manages staff, ensuring they follow company policies and procedures, and all airport, health, and safety compliance.
• Schedules shifts and ensures adequate staffing levels.
• Handles stakeholder and airport guest complaints and resolves these issues promptly.
• Audits and ensures service levels meet or exceed Contract standards.
• Monitors inventory for uniform and related items, conducting routine checks and maintaining accurate records.
• Delivers training for team members and participates in updating training materials to align with best practices and changing
• Ensures all work being performed is in accordance to the Contract.
• Possesses skills, knowledge, abilities, and competencies to reasonably perform the job duties of the Contract Manager and Supervisors (shift),
• In the absence of the Contract Manager, represents VIP Hospitality to Contract Administrator.

Qualifications

• Three (3) or more years of supervisory experience.
• Proven record of mentoring, coaching, and delivery of training and corrective action.
• Experience involving the scheduling and management of time off of others.
• Management of a team including first-line supervisors and members.
• Travel, hospitality, or aviation-related management experience with strong preference to experience in challenges related to airport or commercial airline operations.
• Someone who is self-driven, motivated, excellent communicator and takes initiative on learning and development.

Compensation

$28-$32 per hour includes access to medical, dental, and vision insurances, qualified automatic 401(k), and paid time off: vacation/personal, sick time, and compensatory days for any company holidays worked. Please note this position is 40 hours per week.