Airport Operations Lead - Service, Safety & Team Growth

United Ground Express, Inc.; Burlington (VT); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Flight privileges

Discount program

Paid time off

Medical plan options

Flexible spending accounts

401(k)

Paid training

Parking or transportation assistance

Job summary

United Ground Express, Inc. is seeking an Airport Supervisor for Burlington International Airport.

You will assist the General Manager with day-to-day operations, service, financial and team performance, creating a welcoming environment for customers and ensuring United's flyer-friendly service. You will monitor station performance, ensure safety, coach staff, manage budgets, maintain facilities, and coordinate with authorities.

Qualifications

• Ability to manage airport operations independently.
• Ability to work in a dynamic, fast paced operational environment.
• Analytical thinking, goal-directed leadership and service-oriented performance.
• Strong communication and interpersonal skills.
• Strong problem-solving skills and drive for excellence.
• Organization and planning skills.
• Strong leadership skills, with the ability to motivate and coach others.
• Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations.
• Previous service or operational experience required.
• Cross utilized experience (Above the Wing/Below the Wing) required
• Previous supervisory experience required

Responsibilities

• Oversee day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results.
• Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities.
• Sets a positive example for station team to ensure excellent customer service.
• Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships.
• Solicits customer feedback to understand customer needs and opportunities to improve their travel experience.
• Demonstrates a calm demeanor during periods of high volume or irregular operations.
• Provides coaching and direction to the station team to achieve operational goals.
• Manages the station budget, staffing forecasts and resource requirements.
• Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees.
• Responsible for compliance with Station controls and Internal Audit standards.
• Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA/TSA/CBP)/internal divisions.
• Manage vendor service contracts as required.
• Provide remote support for other UGE functions as needed.
• Willingness and ability to work beyond scheduled times due to irregular operations and/or business need.

Skills

Airport operations management

Leadership

Customer service

Communication

Budget management

Planning

Problem solving

Team coaching

Flexibility

Job description

United Ground Express, Inc. is seeking an Airport Supervisor for Burlington International Airport.

You will assist the General Manager with day-to-day operations, service, financial and team performance, creating a welcoming environment for customers and ensuring United's flyer-friendly service. You will monitor station performance, ensure safety, coach staff, manage budgets, maintain facilities, and coordinate with authorities.