(BTV) Airport Supervisor

United Ground Express, Inc.; South Burlington (VT); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Flight privileges

Discount Program

Vacation, Sick Time, and Floating HOL

Medical Plan Options (PPO, Dental, VIs

Flexible Spending Accounts

Long Term Disability

401(k)

Paid Training

Paid parking or transportation

UGE annual incentive plan

Job summary

United Ground Express, Inc. is seeking a Supervisor at Burlington International Airport to oversee day-to-day operations and drive high-quality service for travelers.

You will manage financial and operational performance, coach staff, and ensure safety and cleanliness standards while maintaining a positive work environment across shifts.

Qualifications

• Ability to manage airport operations independently.
• Experience working in a dynamic, fast-paced operational environment.
• Strong leadership and customer service orientation.
• Flexible to work all shifts, including holidays and weekends.

Responsibilities

• Manage day-to-day operational and financial performance of the station.
• Ensure compliance with safety requirements, including security checkpoint and GSC responsibilities.
• Set a positive example for the station team to ensure excellent customer service.
• Manage the station budget, staffing forecasts and resource requirements.
• Maintain station facilities, equipment, and professional appearance standards.

Skills

Airport operations

Dynamic environment

Analytical thinking

Communication skills

Problem solving

Organization skills

Leadership

Flexible shifts

Supervisory experience

Cross-utilized experience

Job description

Airport

BTV BURLINGTON INTERNATIONAL AIRPORT

Salary Range / Hourly Rate

$55,000 - $60,000

Job Description

What to expect:

As the Supervisor, you will assist the General Manager with day-to-day operations, service, financial and team performance. Most importantly, you will create a great place to work for the team, a welcoming environment for our customers, and ensure delivery of United's flyer friendly service.

How you will make an impact:

• Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results.
• Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities.
• Sets a positive example for station team to ensure excellent customer service.
• Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships.
• Solicits customer feedback to understand customer needs and opportunities to improve their travel experience.
• Demonstrates a calm demeanor during periods of high volume or irregular operations.
• Provides coaching and direction to the station team to achieve operational goals.
• Manages the station budget, staffing forecasts and resource requirements.
• Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees.
• Responsible for compliance with Station controls and Internal Audit standards.
• Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA/TSA/CBP)/internal divisions.
• Manage vendor service contracts as required.
• Provide remote support for other UGE functions as needed.
• Willingness and ability to work beyond scheduled times due to irregular operations and/or business need.

What you will bring:

Required Experience, Qualifications & Skills:

• Ability to manage airport operations independently
• Ability to work in a dynamic, fast paced operational environment
• Analytical thinking, goal-directed leadership and service-oriented performance
• Strong communication and interpersonal skills
• Strong problem-solving skills and drive for excellence
• Organization and planning skills
• Strong leadership skills, with the ability to motivate and coach others
• Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
• Previous service or operational experience required
• Cross utilized experience (Above the Wing/Below the Wing) required
• Previous supervisory experience required

Total Rewards:

Salary will be competitive and commensurate with experience.

As a UGE employee you’ll receive the following:

• Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability,
• 401(k)
• Paid Training
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan

ADA Specifications

• Ability to operate a computer to enter and retrieve data
• Ability to utilize radio equipment for communications
• Ability to lift 70lbs on a consistent basis
• Requires ability to sit, stand and walk for extended periods of
• Ability to pass all pre-screening clearances applicable to position qualifications.
• Ability to communicate and interact with others in the English language, both oral and written.

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBTQ

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

Note: For internal UGE candidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition SharePoint Page or by clicking here: Internal_Candidate_Eligibility_Form.2025

United Ground Express, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants needing assistance with an application should email us at [e-mail].