Airport Operations Lead: On‑Floor Customer Experience & Security

CLEAR - Field

Chicago (IL)

On-site

USD 70,000 - 95,000

Full time

9 hours ago

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Benefits offered by this job

Competitive compensation with base and

3 weeks paid time off

$100 monthly wellness stipend

401k with company match

Comprehensive benefits package

Family planning benefits

Job summary

CLEAR is seeking an Operations Manager to lead daily operations at our airport station, reporting to the General Manager. You will coach a team of hourly Ambassadors, drive security and service standards, recruit and onboard new staff, and optimize performance through data and feedback.

This role emphasizes hands-on leadership on the floor with a focus on customer experience and sales. The ideal candidate has 3+ years of leadership in customer-facing operations, strong communication skills, and

Qualifications

3+ years of leadership in a customer-facing operation.
Excellent interpersonal and communication skills.
Proven ability to coach, mentor and develop a team.
Experience with employee engagement, customer satisfaction and compliance standards.

Responsibilities

Support the General Manager in essential duties for efficient station operations.
Maintain the highest security and integrity in line with CLEAR and TSA policy.
Recruit, onboard and develop Ambassadors; foster learning culture.
Coach and train the team to meet sales and customer service goals.
Handle employee relations matters and investigations as needed.
Analyze metrics and feedback to improve team performance.
Build relationships with stakeholders and be a trusted part of station leadership.
Spend at least 80% on the floor in a customer-facing environment.