Airport Operations Lead - Flight Privileges & Training

Envoy Air Inc; North Charleston (SC); On-site; USD 32,000 - 41,000; Full time

Job summary

Envoy Air is hiring a Station Agent to join the ramp service team in Charleston, SC. You will coordinate operations, assist with baggage handling, and support aircraft servicing while ensuring safety and efficiency across shifts.

The role requires strong communication, reliability, and the ability to work in a fast-paced environment; prior airline or ramp experience is a plus. Must be able to lift up to 75 lbs and work flexible hours.

Qualifications

• Minimum age 18
• High school diploma, GED, or international equivalent
• Valid REAL ID driver’s license; or travel authority for business needs as required
• Ability to work rotating shifts including nights, holidays, weekends
• Able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs
• Excellent verbal and written communication in English
• Legal right to work in the United States
• 1 year of customer service experience preferred
• Previous team-lead experience preferred

Responsibilities

• Coordinate the overall operation within an assigned functional area
• Ensure adequate operational coverage; responsible for scheduling and manpower utilization
• Maintain a safe, dependable and consistent operation
• Conduct Agent observations
• Schedule and administer local training including new hire training
• Maintain supplies and inventory control logs
• Prepare customer correspondence, investigate discrepancies and compile statistical data for reports
• Complete administrative duties
• Perform Station Agent work within the ramp service operation, as required
• Load and unload baggage and cargo on and off aircraft
• Transport items between terminals, aircraft and the bag room using equipment
• Marshal aircraft with teammates to ensure a safe path
• Clean and service cabin interiors
• De-ice aircraft
• Organize work groups and handle multiple priorities in a fast-paced environment

Skills

Customer service

Communication

Team leadership

Organizational skills

Dependability

Education

High school diploma/ GED

Job description

Envoy Air is hiring a Station Agent to join the ramp service team in Charleston, SC. You will coordinate operations, assist with baggage handling, and support aircraft servicing while ensuring safety and efficiency across shifts.

The role requires strong communication, reliability, and the ability to work in a fast-paced environment; prior airline or ramp experience is a plus. Must be able to lift up to 75 lbs and work flexible hours.