Airport Operations Lead — Customer Service & Security

Fountain; Oakland (CA); On-site; USD 33,000 - 44,000; Full time

Job summary

CLEAR is seeking an Assistant Operations Manager at Oakland International Airport to lead daily floor operations and coach a frontline team. You will work under the General Manager, ensuring high standards for customer service while maintaining strict security and TSA policy adherence.

The role emphasizes hands-on leadership, on-time shifts, and collaboration with airport stakeholders. Expect a fast-paced environment, with a non-traditional schedule and frequent on-site presence to keep

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment at the airport
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
• Monitor & drive security, service & sales on each shift
• Manage shift briefings, debriefs & huddles, as well as any changes, breaks, and rotations Coach, mentor, and train the team to meet sales and customer service goals and standards
• Oversee asset control & devices - understand how our technology works & be able to troubleshoot when necessary
• Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships
• Manage incident prevention and responses
• Attend station management team meetings

Job description

CLEAR is seeking an Assistant Operations Manager at Oakland International Airport to lead daily floor operations and coach a frontline team. You will work under the General Manager, ensuring high standards for customer service while maintaining strict security and TSA policy adherence.

The role emphasizes hands-on leadership, on-time shifts, and collaboration with airport stakeholders. Expect a fast-paced environment, with a non-traditional schedule and frequent on-site presence to keep