Airport Operations Concierge Lead

JSX; Reno (NV); On-site; USD 51,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Travel benefits

401(k) match

Generous PTO

Job summary

JSX is seeking an Airport Services Supervisor (RNO) to lead day-to-day airport operations and guide a customer-focused team in a fast-paced environment. You will coach Crewmembers, maintain safety and efficiency, and coordinate across departments to deliver exceptional service for our Customers.

You will oversee staffing, safety, and compliance, partnering with Maintenance, Catering, and Flight Operations to ensure on-time departures and quick recoveries during irregular operations.

Qualifications

• Requires U.S. citizenship and successful completion of federal background checks.
• Minimum 2+ years of airport operations experience.
• Minimum 4+ years of customer-facing experience in service or hospitality.
• Ability to lift 75+ pounds.
• Comfortable with intermittent physical activity and long periods of standing.
• Flexibility to work early mornings, late nights, weekends and holidays.

Responsibilities

• Lead Airport Operations Concierge (AOC) teams to deliver safe, consistent, and exceptional service.
• Ensure staffing, scheduling and operational coverage across Above Wing and Below Wing duties.
• Maintain compliance with DOT, FAA, and Company regulations and model safety and professionalism.
• Oversee ramp operations, aircraft parking, and turnaround coordination.
• Coach and develop Crewmembers through real-time feedback and performance discussions.
• Partner with Maintenance, Catering, and Flight Operations to ensure on-time departures and rapid recovery during irregular operations.
• Audit operations for safety, compliance, and efficiency; take corrective action as needed.
• Manage inventory, amenities, and lounge presentation to uphold brand standards.
• Review and approve timecards and payroll compliance.

Skills

Excellent communication

Coaching

Problem-solving

Microsoft Office

Company systems

Airport operations knowledge

Driver's license

Safety procedures

Education

High school diploma or GED

4-year degree preferred

Tools

GSC training

Job description

JSX is seeking an Airport Services Supervisor (RNO) to lead day-to-day airport operations and guide a customer-focused team in a fast-paced environment. You will coach Crewmembers, maintain safety and efficiency, and coordinate across departments to deliver exceptional service for our Customers.

You will oversee staffing, safety, and compliance, partnering with Maintenance, Catering, and Flight Operations to ensure on-time departures and quick recoveries during irregular operations.