Airport Concierge & Guest Experience Specialist

JSX; Reno (NV); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Travel benefits

401(k) match

PTO

Job summary

JSX Airport Service Concierge at RNO welcomes Customers and guides them through check-in, security, and boarding while keeping the lounge pristine and ready for the next group.

You will rotate through Check-in, Boarding, Security Screening, and Ground Security Coordinator tasks, with occasional valet duties. The role requires a proactive, customer-focused mindset and aviation awareness.

Qualifications

• High school diploma or GED is required.
• Ability to occasionally lift 75+ pounds and perform physical activity.
• Flexible shifts including mornings, nights, holidays, and weekends.
• Participation in initial and random drug and alcohol screenings per DOT/FAA guidelines.
• 2+ years of customer service experience preferred.
• Aviation experience is a plus.

Responsibilities

• Greet Customers and assist with check-in and boarding processes.
• Support security screening and safety procedures.
• Maintain a clean, stocked, and welcoming lounge between flights.
• Rotate through Check-in, Boarding, Security Screening, and Ground Security Coordinator roles.
• Assist with valet parking and arrivals/departures when scheduled.

Skills

Customer service

Education

High school diploma or GED

Tools

Driver's license

Job description

JSX Airport Service Concierge at RNO welcomes Customers and guides them through check-in, security, and boarding while keeping the lounge pristine and ready for the next group.

You will rotate through Check-in, Boarding, Security Screening, and Ground Security Coordinator tasks, with occasional valet duties. The role requires a proactive, customer-focused mindset and aviation awareness.