Airport Operations Center Coordinator

City of Charlotte; Charlotte (NC); On-site; USD 37,000 - 53,000; Full time

Job summary

The City of Charlotte's Aviation Department operates CLT's Airport Operations Center (AOC), monitoring critical systems and coordinating responses across agencies. The AOC Coordinators handle telecommunications, dispatch, and situational awareness to support safe airport operations and regulatory compliance.

Qualified applicants will have a high school diploma or GED with years of related experience or an associate degree, plus at least one year in airport operations, strong communication

Qualifications

• High school diploma or GED with 5 years related experience, or an associate’s degree with 3 years related experience.
• At least 1 year of airport operations experience.
• Knowledge of airport and airline operations and applicable regulations.

Responsibilities

• Monitor, operate, and respond to airport systems (CAD, video, access control, safety, flight tracking).
• Receive and process emergency and non-emergency calls; dispatch resources and logs.
• Assess situations quickly; follow procedures during emergencies and IROPS.
• Coordinate with airlines, tenants, the FAA ATCT, and other stakeholders.
• Issue NOTAMs, manage gate assignments, and handle customer service inquiries.
• Provide escorts, snow duties, and other operational support for safety.
• Conduct training for AOC staff and participate in exercises.
• Ensure compliance with Federal, State, Local regs and ACM/SMS.

Skills

Airport ops knowledge

ICS/NIMS familiarity

Regulatory knowledge

Verbal communication

Written communication

Data organization

Calm under pressure

Team collaboration

Education

High school diploma/GED

Associate’s degree

Job description

Department: Aviation Department

Salary: $26.95 - $38.73 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

SUMMARY

The Charlotte Douglas International Airport (CLT) Airport Operations Center (AOC) promotes situational awareness and facilitates collaborative decision-making among all airport stakeholders and multiple agencies and jurisdictions at CLT. The AOC provides situational awareness monitoring, communication, coordination, and dispatch functions for all airport operations, including 9-1-1 emergency, Airport Operations, Facility Maintenance, Housekeeping, and customer service, ensuring all responses are in compliance with federal, state, and local regulations. Airport Operations Center Coordinators perform skilled work, including telecommunications, customer service, dispatching emergency and aviation units, and relaying emergency and non-emergency information. AOC Coordinators are responsible for all training related to the Airport Operations Center and its associated programs within Operations. AOC Coordinators operate and monitor communications equipment, such as radios, telephones, visual data terminals, computers, and building systems. Must be able to assess situations quickly and objectively while determining the proper course of action within established rules, regulations, and procedures while representing CLT in a professional and positive manner.

Responsibilities:

• Monitor, operate, and respond to multiple airport systems, including CAD, video management, access control, safety systems, flight tracking, weather monitoring, paging, and emergency notification systems.
• Receive, prioritize, and process emergency and non-emergency calls from phones, radios, and communication platforms; dispatch resources and maintain logs and records.
• Assess situations quickly and objectively; follow established procedures and exercise independent judgment during emergencies, incidents, and irregular operations (IROPS).
• Assist in coordination with airlines, tenants, the FAA Air Traffic Control Tower (ATCT), and other airport stakeholders.
• Issue NOTAMs, manage gate assignments, and process lost & found, facility work orders, and customer service inquiries as needed.
• Provide vehicle and pedestrian escorts, snow duties, and other operational support to maintain safety and continuity of operations.
• Conduct training for AOC personnel, cross-training programs, and participate in emergency response exercises and departmental events.
• Interpret and comply with Federal, State, and Local regulations, Airport Certification Manual (ACM), and Safety Management System (SMS) requirements.
• Perform additional duties as assigned to support Airport Operations and maintain regulatory compliance.

Minimum Qualifications

• High school diploma/GED with five years of related experience, or an associate's degree with three years of related experience (preferred).
• At least one year of experience in airport operations.

Knowledge, Skills & Abilities

• Knowledge of airport and airline operations, emergency response procedures, and applicable regulations (14 CFR Part 139, 49 CFR Part 1542).
• Familiarity with Incident Command System (ICS), National Incident Management System (NIMS), safety management systems, and training program development.
• Strong verbal, written, and radio communication skills.
• Ability to organize data, prioritize resources, and respond effectively during routine and emergency operations.
• Proficiency with computers and airport operational systems.
• Ability to work independently and collaboratively, maintaining professionalism with coworkers, tenants, agencies, and the public.
• Ability to remain calm under pressure, assess situations quickly, and determine appropriate action within established procedures.

Physical & Sensory Requirements

• Primarily sedentary position with periods of sitting or standing; occasional lifting of light items ( o Work performed in a low-light, windowless operations center environment.
• Must operate and monitor computers, radios, telephones, and other communications equipment.
• Requires near vision, touch, and hearing for effective job performance.

General Information

• Must work assigned shifts, inc