Airport Operations Center Coordinator

City of Charlotte; United States; In loco; USD 37.000 - 53.000; Tempo pieno

Descrizione del lavoro

City of Charlotte airport operations center coordinators monitor and control multiple airport systems, coordinating dispatch of emergency and aviation resources to ensure safe, compliant operations at CLT. The role requires the ability to assess incidents, communicate clearly, and work with airlines, FAA, and other stakeholders.

Training programs, on-site shifts, and ongoing regulatory compliance are key parts of the position, with emphasis on situational awareness and rapid decision-making

Competenze

• High school diploma or GED with related experience, or an associate degree with related experience.
• At least one year of experience in airport operations.
• Familiarity with ICS/NIMS and safety regulations.
• Knowledge of 14 CFR Part 139 and 49 CFR Part 1542.
• Strong verbal and written communication; radio skills.

Mansioni

• Monitor and operate airport systems including CAD, video, access control, and weather monitoring.
• Receive, prioritize, and dispatch emergency and non-emergency calls and log records.
• Assess situations quickly and follow procedures during emergencies and irregular operations.
• Coordinate with airlines, FAA ATCT, tenants, and other stakeholders.
• Issue NOTAMs, manage gate assignments, and handle customer service inquiries.
• Provide escorts and operational support to maintain safety and continuity.

Conoscenze

Communication skills

Airport operations knowledge

Regulatory knowledge

Radio/telecommunications

Formazione

High school diploma or GED

Associate degree

Strumenti

Computers

Descrizione del lavoro

Department: Aviation Department Salary: $26.95 - $38.73 Commensurate with Experience

Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive.

The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

SUMMARY

The Charlotte Douglas International Airport (CLT) Airport Operations Center (AOC) promotes situational awareness and facilitates collaborative decision-making among all airport stakeholders and multiple agencies and jurisdictions at CLT. The AOC provides situational awareness monitoring, communication, coordination, and dispatch functions for all airport operations, including 9-1-1 emergency, Airport Operations, Facility Maintenance, Housekeeping, and customer service, ensuring all responses are in compliance with federal, state, and local regulations. Airport Operations Center Coordinators perform skilled work, including telecommunications, customer service, dispatching emergency and aviation units, and relaying emergency and non-emergency information. AOC Coordinators are responsible for all training related to the Airport Operations Center and its associated programs within Operations. AOC Coordinators operate and monitor communications equipment, such as radios, telephones, visual data terminals, computers, and building systems. Must be able to assess situations quickly and objectively while determining the proper course of action within established rules, regulations, and procedures while representing CLT in a professional and positive manner.

Responsibilities:

• Monitor, operate, and respond to multiple airport systems, including CAD, video management, access control, safety systems, flight tracking, weather monitoring, paging, and emergency notification systems.
• Receive, prioritize, and process emergency and non-emergency calls from phones, radios, and communication platforms; dispatch resources and maintain logs and records.
• Assess situations quickly and objectively; follow established procedures and exercise independent judgment during emergencies, incidents, and irregular operations (IROPS).
• Assist in coordination with airlines, tenants, the FAA Air Traffic Control Tower (ATCT), and other airport stakeholders.
• Issue NOTAMs, manage gate assignments, and process lost & found, facility work orders, and customer service inquiries as needed.
• Provide vehicle and pedestrian escorts, snow duties, and other operational support to maintain safety and continuity of operations.
• Conduct training for AOC personnel, cross-training programs, and participate in emergency response exercises and departmental events.
• Interpret and comply with Federal, State, and Local regulations, Airport Certification Manual (ACM), and Safety Management System (SMS) requirements.
• Perform additional duties as assigned to support Airport Operations and maintain regulatory compliance.

Minimum Qualifications

• High school diploma/GED with five years of related experience, or an associate’s degree with three years of related experience (preferred).
• At least one year of experience in airport operations.

Knowledge, Skills & Abilities

• Knowledge of airport and airline operations, emergency response procedures, and applicable regulations (14 CFR Part 139, 49 CFR Part 1542).
• Familiarity with Incident Command System (ICS), National Incident Management System (NIMS), safety management systems, and training program development.
• Strong verbal, written, and radio communication skills.
• Ability to organize data, prioritize resources, and respond effectively during routine and emergency operations.
• Proficiency with computers and airport operational systems.
• Ability to work independently and collaboratively, maintaining professionalism with coworkers, tenants, agencies, and the public.
• Ability to remain calm under pressure, assess situations quickly, and determine appropriate action within established procedures.

Physical & Sensory Requirements

• Primarily sedentary position with periods of sitting or standing; occasional lifting of light items (<25 lbs.) and limited physical activity (reaching, bending, twisting).
• Work performed in a low-light, windowless operations center environment.
• Must operate and monitor computers, radios, telephones, and other communications equipment.
• Requires near vision, touch, and hearing for effective job performance.

General Information

• Must work assigned shifts, including nights, weekends, holidays, emergencies, special events, and inclement weather.
• Position supports a 24/7 operation; schedules may change, and overtime may be required.
• Essential, on-site position; not eligible for telework.
• Must pass and maintain an active Security Threat Assessment (STA) and Criminal History Records Check (CHRC); certain convictions may disqualify applicants.
• Valid driver’s license required; must obtain and maintain City driving permit and airport driving privileges.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, and behavior. Our culture is to serve the community honorably.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

Our City, Our Mission

When you join the City of Charlotte, you become part of Team Charlotte — a dedicated group of professionals working together to make a meaningful impact on our community and its future. The City of Charlotte has more than 8,000 employees working across 19 departments to serve close to 1 million residents. From public safety and clean water to transportation, housing and an international airport, our teams deliver essential services to keep Charlotte connected, safe and empowered with opportunity for all. As public servants, we are guided by a clear mission: to be committed to exceptional service every day. No matter the department or role, every team member plays a part in helping our city grow, thrive and meet the needs of those who rely on us. We are a values-driven organization, working collaboratively, acting with integrity and delivering reliable results. We embrace a forward-thinking mindset, encouraging curiosity, innovation and continuous improvement. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

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