Airport Operations Assistant-Badging

City-of-Houston,-T; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

City of Houston is recruiting for an Airport Operations Assistant in the Badging Office at George Bush Intercontinental Airport (IAH). The role focuses on processing security badge applicants and maintaining access control, with emphasis on customer service to airport users.

Candidates must obtain security badge access within six months of hire, and may handle various responsibilities related to badging lifecycle and security regulations.

Qualifications

• Requires a Bachelor's Degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration or a related field.

Responsibilities

• Process badge applications (new, renewal, replacement, lost/stolen, damaged).
• Capture biographic and biometric information for badge issuance.
• Assist applicants with SIDA and AOA driving training and testing.
• Verify passed background checks prior to issuing ID media.
• Monitor and update access levels for multiple airports.
• Coordinate with Customs and Border Protection for CBP access seals.
• Review quality control reports and badge billing.
• Act as a Trusted Agent per TSA guidance.

Skills

Customer service

Security awareness

Badge processing

Education

Bachelor's Degree in Aviation Management or related field

Job description

Division/Section: Bush Intercontinental (IAH) / ID BADGING

Workdays & Hours: Monday-Friday, 6:30 am – 3:00 pm*

DESCRIPTIONS OF DUTIES/ESSENTIAL FUNCTIONS

The Airport Operations Assistant in the Badging Office for George Bush Intercontinental Airport (IAH) provides friendly Customer Service while conducting badging operations and criminal history record checks authorizing use of the access control system to the working population of IAH. The purpose of the Security group at George Bush Intercontinental Airport (IAH), one of three airports that makeup the Houston Airport System (HAS), is to use intelligence-led, risk-based operations to enhance airport security, reduce fear, and provide a safe environment to the traveling public. Airport Security staff-members monitor vendors, tenants, airline operators, Fixed Base Operators (FBO's) and Commercial Business Operators (CBO's), air cargo operators, and all HAS departments for compliance with Federal regulations as well as HAS Operating Instructions. Airport Operations Assistant is the Airport Trusted Agent for the ID Badging office at Bush Intercontinental Airport (IAH). This position primarily processes Security Badge applicants for the issuance of airport access and identification media. This process helps to ensure safety and security of employees and passengers throughout the airport. Airport Operations Assistant properly verifies and provides badged employees with the necessary access to conduct business activities. This position provides on a daily basis, customer services to all airport users working to achieve HAS Management goals of becoming a high performance organization.

Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date.

The Airport Operations Assistant duties include but are not limited to:

• Process applicants to include new, renewal, replacement, lost/stolen, and damaged badges.
• Perform and maintain Pro Watch when capturing biographic information.
• Compile biometric information using fingerprint capture devices.
• Assist applicants with SIDA and AOA driving training and testing.
• Verify passed background checks prior to them being issued ID media.
• Monitor, verify, and update badges for appropriate access level for multi airports.
• Coordinate with Customs and Boarder Protection for addition of CBP access seals.
• Review and update quality control reports.
• Review and complete badging billing.
• Acts as a Trusted Agent as defined by the TSA.
• Support operation activities, such as responding to routine customer questions and calls for assistance.
• Perform duties relating to the complete scope of the badging life cycle.
• Contribute to the team effort by performing related duties as needed.

WORKING CONDITIONS

There are no major sources of discomfort. The position is performed in an essentially normal office environment with acceptable lighting, temperature, and air conditions.

The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions.

EDUCATIONAL REQUIREMENTS

Requires a Bachelor's Degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration or a related field.

EXPERIENCE REQUIREMENTS

No experience is required.

Para-professional or professional experience in airport operations/security may substitute for the above education requirement on a year-for-year basis.

LICENSE REQUIREMENTS

Requires a valid Class C Texas driver's license and compliance with the City of Houston's policy on driving (AP 2-2).

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

SELECTION/SKILLS TESTS REQUIRED

The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION - YES

YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade - 13

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.