Airport Operations Supervisor - Custodial

City-of-Houston,-T; Houston (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

City of Houston is seeking an Airport Operations Supervisor – Custodial to lead custodial teams at Bush Intercontinental, ensuring a 5-star cleanliness and safety standard. The role requires supervising staff, coordinating schedules, managing resources, and maintaining excellent service while adhering to security access requirements.

The position emphasizes training, performance evaluations, and collaboration with airport partners to deliver a superior guest experience and reliable daily

Qualifications

• Requires at least 18 months of education beyond high school.
• Two years of experience in operations/maintenance of a large facility, with some supervisory experience preferred.
• Preference for customer service experience and ability to lead a diverse workforce.
• Ability to communicate effectively and establish cooperative relationships with airport partners and the public.

Responsibilities

• Plans, organizes and directs daily Custodial operations to meet cleanliness and safety standards.
• Issues work assignments, monitors progress and ensures compliance with schedules and work orders.
• Trains staff and equipment operators; assists with budget monitoring.
• Responds to maintenance requests and supports airport emergencies as needed.
• Supports recruitment, performance evaluations, and disciplinary actions as required.

Skills

Leadership

Supervision

Customer service

Communication

Team management

Education

18 months education beyond high school

Tools

INFOR system

Job description

Applications will be accepted from: ALL PERSONS INTERESTED

Division/ Section: Bush Intercontinental /Custodial Service

Workdays & Hours: Shift work, including rotation, weekends, and holidays* (8subject to change).

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The purpose of the Custodial Services business unit is to provide a five-star experience for the traveling public and ensure that the surrounding environment is safe and ready for daily business. We WOW our passengers through a “can do” attitude and respond quickly to meet and exceed their expectations by maintaining facilities that are worthy of SkyTrax 5-star ratings in cleanliness, appearance, and function.

The purpose of the Airport Operations Supervisor – Custodial position is to provide a leadership, training and direction to personnel engaged in custodial functions in the terminals. This role will establish a team of engaged well trained and empowered members who exceed the expectations and cleanliness of our guests. This position ensures that service levels are on par to achieve a 5-star SkyTrax Rating.

"Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date."

The Airport Operations Supervisor - Custodial duties will include but are not limited to:

• Plans, organizes and directs the daily operational activities of the Custodial section of the Houston Airport System to include, cleaning of restrooms, offices, public areas, windows, wall surfaces and maintenance of hard surface floors, carpeting and trash removal.
• Organizes and issues work assignments and materials to meet workload demands.
• Inspects and monitors progress of various work crews to ensure compliance with schedules and work order specifications.
• Tracks work orders, materials, and hours expended in the INFOR system.
• Immediately responds and corrects reported maintenance request from customer feedback devices, tenants, and the communications centers.
• Assists with responses to various airport emergencies and incidents. Verifies materials and spare parts stock level and prepares specifications for requisitions.
• Assists with various personnel actions to include interviews and recommendations of potential employees, promotions, counseling, disciplinary actions, and performance evaluations. Also conducts and assist with investigations regarding employee misconduct, which may include participation in hearings and meetings to resolve grievances, and other disputes.
• Trains employees and various types of equipment assigned to the section.
• Assists in preparing and monitoring budget expenditures to ensure appropriate resources are procured, stored, and accounted for in compliance within approved budget.
• Performs other duties as assigned.

WORKING CONDITIONS

The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.

EDUCATIONAL REQUIREMENTS

Requires specialized training in principles, procedures, practices, routines or techniques in a specific area or trade applicable to the position, which might normally be acquired through at least 18 months of education or training beyond the high school level. Vocational competence in the operation of mechanical or electronic equipment may be required.

EXPERIENCE REQUIREMENTS

Two years of experience in operations and/or maintenance of a large facility are required, with some supervisory experience preferred.

SUBSTITUTIONS

Experience in a lead or supervisory capacity may be substituted for the education requirement on a year-for-year basis.

LICENSE REQUIREMENTS

None

Preference will be given to applicants with customer service experience. Prior experience managing a diverse workforce. Strong business acumen and analytical skills. A passion for leadership and developing people. Experience in an airport operation and assisting passengers. Ability to communicate effectively and establish and maintain cooperative relationships with airport partners, City of Houston and Houston Airport System officials and the public. Multilingual or bilingual skills is a plus.

****Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. ****

SELECTION/SKILLS TESTS REQUIRED

The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION YES

YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade 21

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.