Airport Operations Assistant-Badging

City of Houston; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

The City of Houston's Badging Office at George Bush Intercontinental Airport (IAH) is seeking an Airport Operations Assistant to support security, badging, and customer service duties for HAS operations.

You will process badges, capture biometric data, verify background checks, and ensure correct access levels while maintaining a friendly, professional demeanor in a busy office environment.

Qualifications

• Requires a Bachelor's Degree in related fields listed in the job posting.
• No experience is required; para-professional or professional experience in airport operations/security may substitute for the above education requirement on a year-for-year basis.
• Requires a valid Class C Texas driver’s license and compliance with the City of Houston’s policy on driving (AP 2-2).
• Preference given to applicants with experience in office management, badging processing of biographical and biometrical information; familiarity with ProWatch; multitasking; strong communication; data entry; attention to detail; and fraud-detection knowledge.

Responsibilities

• Process badging applications including new, renewal, replacement, lost/stolen, and damaged badges.
• Capture biographic information and biometric data using ProWatch/capture devices.
• Verify passed background checks prior to badge issuance.
• Monitor, verify, and update badge access levels for multiple airports.
• Coordinate with Customs and Border Protection for CBP access seals.
• Respond to routine customer questions and assist with badge life-cycle tasks.

Skills

Customer service

Effective communication

Multitasking

Data entry

Attention to detail

Education

Bachelor's Degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration or related field

Tools

ProWatch

Job description

Position Overview

Division/Section: Bush Intercontinental (IAH) / ID BADGING

Workdays & Hours: Monday–Friday, 6:30 am – 3:00 pm* (*Subject to change)

The Airport Operations Assistant in the Badging Office for George Bush Intercontinental Airport (IAH) provides friendly Customer Service while conducting badging operations and criminal history record checks authorizing use of the access control system to the working population of IAH. The purpose of the Security group at George Bush Intercontinental Airport (IAH), one of three airports that makeup the Houston Airport System (HAS), is to use intelligence‑led, risk‑based operations to enhance airport security, reduce fear, and provide a safe environment to the traveling public. Airport Security staff‑members monitor vendors, tenants, airline operators, Fixed Base Operators (FBO’s) and Commercial Business Operators (CBO’s), air cargo operators, and all HAS departments for compliance with Federal regulations as well as HAS Operating Instructions. The Airport Operations Assistant is the Airport Trusted Agent for the ID Badging office at Bush Intercontinental Airport (IAH). This position primarily processes Security Badge applicants for the issuance of airport access and identification media. This process helps to ensure the safety and security of employees and passengers throughout the airport. The Airport Operations Assistant properly verifies and provides badged employees with the necessary access to conduct business activities. This position provides on a daily basis, customer services to all airport users working to achieve HAS Management goals of becoming a high performance organization.

The Airport Operations Assistant duties include but are not limited to:

• Process applicants to include new, renewal, replacement, lost/stolen, and damaged badges.


• Perform and maintain Pro watch when capturing biographic information.


• Compile biometric information using fingerprint capture devices.


• Assist applicants with SIDA and AOA driving training and testing.


• Verify passed background checks prior to them being issued ID media.


• Monitor, verify, and update badges for appropriate access level for multi airports.


• Coordinate with Customs and Boarder Protection for addition of CBP access seals.


• Review and update quality control reports.


• Review and complete badging billing.


• Acts as a Trusted Agent as defined by the TSA.


• Support operation activities, such as responding to routine customer questions and calls for assistance.


• Perform duties relating to the complete scope of the badging life cycle.


• Contribute to the team effort by performing related duties as needed.

WORKING CONDITIONS

There are no major sources of discomfort. The position is performed in an essentially normal office environment with acceptable lighting, temperature, and air conditions.

The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions.

Minimum Requirements

EDUCATIONAL REQUIREMENTS

Requires a Bachelor's Degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration or a related field.

Experience Requirements

No experience is required. Para-professional or professional experience in airport operations/security may substitute for the above education requirement on a year-for-year basis.

License Requirements

Requires a valid Class C Texas driver’s license and compliance with the City of Houston’s policy on driving (AP 2-2).

PREFERENCES

Preference will be given to applicants with experience in office management, badging applicants via processing of biographical and biometrical information. Familiar with computer and technical skills including software knowledge of identification and credentialing software i.e. ProWatch. Ability to multitask using multiple software applications. Ability to communicate diplomatically & effectively, often in tense situations, with all levels of internal & external customers. High level of experience with PC's in the MS Windows and MS Office environments. Data entry experience and attention to details highly desired. Ability to identify and effectively communicate problems and provide alternate solutions. Experience with detecting Fraudulent identification documents. Knowledge of Federal Regulation/US Customs Immigration documents also desirable. Complete assigned tasks and follow instructions with minimal supervision. Must be willing to be a Team Player.

• Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. ***

GENERAL INFORMATION

Selection/Skills Tests Required

The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION

YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade

13

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.