TERMINAL OPERATIONS OFFICER - HOBBY

City-of-Houston,-T; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

The City of Houston seeks a Security/Airport Operations professional to maintain a safe, efficient airport environment. You will conduct inspections, respond to emergencies, enforce regulations, and provide customer service in the terminal, Airport Operations Area (AOA), perimeter, and tenant facilities.

Requirements include a Bachelor's degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, or related field, and at least one year of airport operations or security

Qualifications

• Bachelor's degree in a related field is required or substitution allowed for experience.
• 1 year of airport operations, security/safety, or customer service experience required.
• Ability to obtain required airport security badges within 6 months.

Responsibilities

• Inspect terminal areas, AOA, perimeter, outbuildings, and tenant facilities for safe operations.
• Enforce security regulations and policies; report/resolve violations as needed.
• Respond to emergencies, outages, and irregular operations; coordinate with partners.
• Provide customer service to passengers and airport customers; answer questions.
• Prepare and maintain reports on security activities; support audits and investigations.
• Support training and onboarding of teammates; participate in continuous improvements.

Skills

Airport operations

Regulatory compliance

Emergency response

Customer service

Security inspections

Bilingual communication

Education

Bachelor's degree in Aviation Management

Bachelor's degree in Airway Science

Bachelor's degree in Criminal Justice

Bachelor's degree in Law Enforcement

Bachelor's degree in Business Administration

Bachelor's degree in Public Administration

Bachelor's degree in Hospitality

Tools

Microsoft Office Suite

Job description

Applications accepted from: ALL PERSONS INTERESTED Division/Section: Hobby / Terminal Operations

Workdays & Hours*: Shift work, could include a Rotating Schedule - weekends and holidays (*Subject to change)

DESCRIPTIONS OF DUTIES/ESSENTIAL FUNCTIONS

Maintains a safe and efficient airport environment for passengers and personnel by conducting inspections, regulatory investigations, emergency response, and security activities in the terminal, airport operations area (AOA), perimeter, and tenant facilities. Enforces security regulations and policies while providing customer service.

“Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date.”

• Proactively inspects airport terminal areas, Airport Operations Area (AOA), perimeter, outbuildings, and tenant facilities to ensure safe and secure operations in accordance with regulations, such as CFR 1542. Monitors for security/safety concerns and policy/procedure violations, and implement corrective actions, reports inspection findings to appropriate personnel. Performs TSA-mandated inspections.
• Supports passengers, guests, and operational activities during emergencies, outages, construction-related closures and other irregular operations. During emergencies, acts as a field liaison and maintains order following the Airport Emergency Plan and other airport rules and regulations.
• Inspects facilities to initiate work orders, including follow-up with maintenance to close out work orders requests.
• Observes and reports on tenant and airline activities to ensure compliance with airport leases, contracts, and operational standards, including safety and security.
• Proactively inspects airport terminal areas, Airport Operations Area (AOA), perimeter, outbuildings, and tenant facilities to ensure safe and secure operations in accordance with regulations, such as CFR 1542. Performs TSA-mandated inspections, including safety and security.
• Records violations and ensures follow-up; may issue Notices of Violation.
• Provides customer service while performing field duties in and around the terminal and landside areas. Assists airport customers and tenants by answering questions, resolving issues.
• Performs and maintains reports on airport security activities, including monitoring of airport security plan (ASP) areas and airport operations area (AOA) gates during system issues, implementing security incentive programs, and supporting investigations.
• Performs and reports on quality service inspections/ audits as needed. Inspects and enforces applicable regulations and policies.
• Recommends improvements to customer experience, such as passenger processing and facility aesthetics, based on observations and/or input of passengers, business partners and team members.
• Supports special events.
• May assist in the training and onboarding of teammates.
• Contributes to the team effort by performing other duties as assigned.

WORKING CONDITIONS

The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated movements on a patterned response space within low tolerance demands with no real speed requirements.

EDUCATION REQUIREMENTS

Requires a Bachelor's degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration, Hospitality, or a related field. Directly related para-professional experience in customer service, a security-related field, or airport operations may substitute for the above education requirement on a year-for-year basis.

EXPERIENCE REQUIREMENTS

One year of experience in airport operations, airport security/safety, or airport customer service is required.

LICENSE REQUIREMENTS

Requires a valid driver's license and compliance with city's policy on driving (AP 2-2).

Preference will be given to applicants with direct related experience in airport ramp operations or airline operations / ramp safety operations – safety management systems (SMS), airline operations and administrative skills within an aviation setting preferred. Knowledge in administrative regulatory/statutory guidelines in a large hub setting a plus. Excellent customer service skills are highly desirable. The ability to create and write safety reports. Candidates with the ability to communicate effectively orally and in writing when using bilingual or multilingual skills to communicate with customers a plus. Proficient in Microsoft Office Suite.

***Preference shall be given to eligible veteran applicants provided such people possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.***

SELECTION/SKILLS TESTS REQUIRED

The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION - YES

YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade - 17

Pay Grade - 17

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.