TERMINAL OPERATIONS OFFICER - Landside Operations

City of Houston; Houston (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

The City of Houston is seeking a Terminal Operations Officer to maintain a safe and secure airport environment at Bush Intercontinental. You will conduct inspections, enforce security, respond to incidents, and coordinate with tenants and teams to support smooth passenger flow.

Responsibilities include monitoring compliance with CFR 1542, managing emergencies, and documenting issues. You’ll work with a diverse team to uphold customer service standards and airport operations procedures.

Qualifications

• Requires a Bachelor’s degree in aviation management, airway science, criminal justice, law enforcement, business administration, public administration, hospitality, or a related field.

Responsibilities

• Proactively inspects airport terminal areas, Airport Operations Area (AOA), perimeter, outbuildings, and tenant facilities to ensure safe and secure operations in accordance with regulations, such as CFR 1542.
• Responds to both regulated and non-regulated calls for service, including medical incidents, fire alarms, disturbances, badge issues, breaches, K-9 sweeps, unattended items, and roadway issues.
• Supports passengers, guests, and operational activities during emergencies, outages, construction-related closures and other irregular operations.
• Inspects facilities to initiate work orders, including follow-up with maintenance to close out work orders requests.
• Observes and reports on tenant and airline activities to ensure compliance with airport leases, contracts, and operational standards, including safety and security.
• Performs TSA-mandated inspections, including safety and security.
• Records violations and ensures follow-up; may issue Notices of Violation.
• Provides customer service while performing field duties in and around the terminal and landside areas.
• Performs and maintains reports on airport security activities, including monitoring of ASP areas and AOA gates during system issues, implementing security incentive programs, and supporting investigations.
• Performs and reports on traffic and curbside management duties as needed.
• Recommends improvements to the customer experience, such as passenger processing and facility aesthetics, based on observations and/or input of passengers, business partners and team members.
• Supports special events and the facilitation of dignitaries, VIPs, and ADA passengers; assists with lost & found.
• May assist in the training and onboarding of teammates.
• Contributes to the team effort by performing other duties as assigned.

Education

Bachelor's degree in aviation management, airway science, criminal justice, law enforcement, business administration, public administration, hospitality, or a related field

Job description

Position Overview

Applications accepted from: ALL PERSONS INTERESTED

Division/Section

Bush Intercontinental / Terminal Operations

Shift work, could include a Rotating Schedule - weekends and holidays (*Subject to change)

Descriptions Of Duties/Essential Functions

Maintains a safe and efficient airport environment for passengers and personnel by conducting inspections, regulatory investigations, emergency response, and security activities in the terminal, airport operations area (AOA), perimeter, and tenant facilities. Enforces security regulations and policies while providing customer service.

“Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date.”

Essential job duties and responsibilities for the (Terminal Operations Officer) includes but are not limited to:

• Proactively inspects airport terminal areas, Airport Operations Area (AOA), perimeter, outbuildings, and tenant facilities to ensure safe and secure operations in accordance with regulations, such as CFR 1542. Monitors for security/safety concerns and policy/procedure violations, and implement corrective actions, reports inspection findings to appropriate personnel. Performs TSA-mandated inspections.
• Responds to both regulated and non-regulated calls for service, including medical incidents, fire alarms, disturbances, badge issues, breaches, K-9 sweeps, unattended items, and roadway issues (e.g., roadway incidents, liability events, blocked access). Performs calls for service to all outbuildings on property.
• Supports passengers, guests, and operational activities during emergencies, outages, construction-related closures and other irregular operations. During emergencies, acts as a field liaison and maintains order following the Airport Emergency Plan and other airport rules and regulations.
• Inspects facilities to initiate work orders, including follow-up with maintenance to close out work orders requests.
• Observes and reports on tenant and airline activities to ensure compliance with airport leases, contracts, and operational standards, including safety and security.
• Proactively inspects airport terminal areas, Airport Operations Area (AOA), perimeter, outbuildings, and tenant facilities to ensure safe and secure operations in accordance with regulations, such as CFR 1542. Performs TSA-mandated inspections, including safety and security.
• Records violations and ensures follow-up; may issue Notices of Violation.
• Provides customer service while performing field duties in and around the terminal and landside areas. Assists airport customers and tenants by answering questions, resolving issues.
• Performs and maintains reports on airport security activities, including monitoring of airport security plan (ASP) areas and airport operations area (AOA) gates during system issues, implementing security incentive programs, and supporting investigations.
• Performs and reports on traffic and curbside management duties as needed. Inspects and enforces applicable regulations and policies; may request towing.
• Recommends improvements to the customer experience, such as passenger processing and facility aesthetics, based on observations and/or input of passengers, business partners and team members.
• Supports special events and the facilitation of dignitaries, VIPs, and ADA passengers; assists with lost & found.
• May assist in the training and onboarding of teammates.
• Contributes to the team effort by performing other duties as assigned.

WORKING CONDITIONS

The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated movements on a patterned response space within low tolerance demands with no real speed requirements.

Minimum Requirements

EDUCATION REQUIREMENTS

Requires a Bachelor’s degree in aviation management, airway science, criminal justice, law enforcement, business administration, public administration, hospitality, or a related field. Directly related para-professional experience in customer service, a security-related field, or airport operations may substitute for the above education requirement on a year-for-year basis.

Experience Requirements

One year of experience in airport operations, airport security/safety, or airport customer service is required.

License Requirements

Requires a valid driver's license and compliance with city's policy on driving (AP 2-2).

PREFERENCES

Preference will be given to applicant with direct related experience in operations, budget management and administrative skills within an aviation setting preferred. Knowledge in administrative regulatory/statutory guidelines in a large hub setting a plus. Excellent customer service skills highly desirable. The ability to create and write safety reports a plus. Candidates with the ability to communicate effectively orally and in writing when using bilingual or multilingual skills to communication with customers a plus. Proficient in Microsoft Office Suite.

• Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.***

GENERAL INFORMATION

Selection/Skills Tests Required

The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION - YES

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade

17

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classificatio n.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.