Airport Multi-Unit Ops Leader - Develop GMs

SSP America; Washington (District of Columbia); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits package

SSP 401(k) Plan with Employer Matching

PTO – Starting at 80 hours a year

6 Premium Paid Holidays

Paid Sick Leave

Medical, Dental and Vision

Job summary

SSP America is seeking an Operations Manager to oversee multiple restaurant concepts at Ronald Reagan Washington National Airport (DCA). This high-visibility, hands-on leadership role focuses on coaching, developing, and holding Restaurant General Managers accountable for operational excellence, financial performance, and brand standards.

Reporting to the onsite Director of Operations, you will lead multi-brand GMs, drive performance in food quality, guest experience, labor and costs, and ensure

Qualifications

• Minimum seven (7) years in restaurant/food service in a management/supervisory capacity.
• Minimum five (5) years in a Restaurant General Manager capacity.
• Experience as a Multi-Unit Restaurant Manager with oversight of General Managers is highly desired.

Responsibilities

• Lead, coach, and develop a team of Restaurant General Managers across multiple brands and concepts.
• Hold GMs accountable for execution, results, and consistency.
• Teach and mentor best practices in operations, finance, and people leadership.
• Drive performance in food quality, guest experience, labor, and controllables.
• Partner with the Director of Operations to align priorities and execute strategy.
• Ensure systems, processes, and reporting are followed consistently.
• Support forecasting, budgeting, and financial reviews and teach GMs to manage P&Ls.
• Identify gaps, address underperformance, and celebrate wins.

Skills

Leadership & coaching

Operations management

P&L management

MS Office suite

POS systems

Education

High School Diploma or equivalent; Associate’s degree preferred

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

POS systems

Job description

SSP America is seeking an Operations Manager to oversee multiple restaurant concepts at Ronald Reagan Washington National Airport (DCA). This high-visibility, hands-on leadership role focuses on coaching, developing, and holding Restaurant General Managers accountable for operational excellence, financial performance, and brand standards.

Reporting to the onsite Director of Operations, you will lead multi-brand GMs, drive performance in food quality, guest experience, labor and costs, and ensure